Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brent Sheppard

Mount Low,QLD

Summary

Talented Telecommunications Engineer with experience delivering leadership and guidance in development and operation of innovative technology programs and systems for customers. Broad background in voice and data systems, infrastructure and secure technology.

Health and Safety as well as relationship building is a trait that helps to develop both my team and the business i work for. ensuring a collaborative work environment whilst working safely and smartly.

Overview

15
15
years of professional experience

Work History

Telecom Field Engineer

NBN Co Ltd
06.2017 - Current
  • Developed relationships with key delivery stakeholders to problem solve customer issues, discuss HSE issues and also ensure new technicians onboarded correctly
  • Enhanced network performance by troubleshooting and resolving complex technical issues in a timely manner.
  • Reduced downtime and ensured smooth operations by conducting regular preventative maintenance checks on telecommunications equipment.
  • Increased customer satisfaction with efficient installation, repair, and maintenance of telecom systems.
  • Collaborated with cross-functional teams to plan and execute large-scale telecommunications projects successfully.
  • Maintained the highest level of Health and Safety for both myself and through auditing of delivery partners, ensuring NBNCo standards are upheld.
  • Mentored new hires, providing hands-on training and guidance in best practices for telecom field engineering tasks aswell as on the day activities.
  • Optimized network efficiency by performing comprehensive testing and analysis of various telecommunication devices.
  • Ensured compliance with NBNCo guidelines, regulations and safety protocols while performing onsite installations and repairs.
  • Played key role in disaster recovery efforts following natural disasters or other unforeseen events affecting telecommunications infrastructure.
  • Coordinated installation of new users and relocations of existing users.

Telecommunications Supervisor

VisionStream
02.2016 - 06.2017
  • Reduced downtime for telecommunications systems through proactive maintenance and timely troubleshooting.
  • Successfully built, commissioned and tested all elements of fibre installations from exchange to customer premises.
  • Supervised Civil delivery partners during fibre build activities
  • Ensured all Health and safety aspects were adhered to and should any new policies and procedures arise, relay that information in a clear and concise manner to all stakeholders.
  • Maintained up-to-date knowledge on industry trends and best practices in order to adapt strategies accordingly for optimal results.
  • Conducted regular evaluations of staff performance, providing constructive feedback and coaching to boost overall team effectiveness.
  • Accurately read, understood and carried out written instructions.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Developed and implemented procedures for preventive maintenance, backup and data recovery.

Telecommunications Technician

Thiess
03.2013 - 02.2016


  • Improved network performance by diagnosing and resolving complex telecommunications issues.
  • Reduced downtime for telecommunications systems through proactive maintenance and timely troubleshooting.
  • Successfully built, commissioned and tested all elements of fibre installations from exchange to customer premises.
  • Supervised Civil delivery partners during fibre build activities
  • Ensured all Health and safety aspects were adhered to and should any new policies and procedures arise, relay that information in a clear and concise manner to all stakeholders.
  • Maintained up-to-date knowledge on industry trends and best practices in order to adapt strategies accordingly for optimal results.
  • Implemented new telecommunications systems, enhancing overall efficiency and productivity.
  • Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
  • Optimized network configurations for better signal quality and increased coverage area.

Trainee Technician

Silcar
03.2012 - 03.2013
  • Enhanced equipment performance by conducting thorough maintenance checks and repairs.
  • Learnt NBNCo Guidelines and built Locations such as, Mackay, Townsville, Atherton, Bowen, Mount Isa.
  • Assisted senior technicians in complex troubleshooting tasks for improved system functionality.
  • Reduced downtime by swiftly identifying and addressing technical issues.
  • Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
  • Contributed to team efficiency by collaborating closely with fellow technicians on projects.
  • Gained expertise in various diagnostic tools and test equipment for optimal results in repair tasks.

Assistant Store Manager

Beaumont Tiles
07.2009 - 02.2012
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.

Education

BSA

Skills

  • Software Configuration
  • Critical Thinking
  • Problem Solving
  • Wireless Communication Systems
  • Adaptability
  • Technical Documentation
  • Equipment Testing
  • Telecom Network Troubleshooting
  • Time Management
  • Decision Making

Timeline

Telecom Field Engineer

NBN Co Ltd
06.2017 - Current

Telecommunications Supervisor

VisionStream
02.2016 - 06.2017

Telecommunications Technician

Thiess
03.2013 - 02.2016

Trainee Technician

Silcar
03.2012 - 03.2013

Assistant Store Manager

Beaumont Tiles
07.2009 - 02.2012

BSA

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Brent Sheppard