Brent Williamz
Customer Service Representative
Birtinya,Qld.
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
1
1
year of post-secondary education
9
9
Certifications
Work History
Customer Service Representative/Bus Driver
Blue Care Qld, Beachwood Aged Care Facility
Warana
01.2022 - 01.2023
- Bus driver etc
- Storeperson etc
- Customer service front-of-house etc
- Provided daily living assistance to 60 residents, across 5 lodges, per Client Care Plans
- Organised medical, physiotherapy appointments for residents
- Liaised with facility personnel, greeted visitors, health professionals, tradespeople
- Rapid-Antigen-Tested all persons attending facility, ensuring 100% COVID-19 safety
- Assisted Lifestyle Officer with daily group recreational activities
- Interacted with individual residents with social activities, companionship
Field Officer
ABS Census
08.2021 - 10.2021
Australian Bureau of Statistics, Sunshine, Suncare Community Services
01.2017 - 05.2021
- Coast District
- Organised Census forms, apps, field engagement, dwelling routes
- Approached residents, assisted with Census queries,98% completion rate
- Managed field visit data via ABS MyWork, Android phone apps
- Consulted Field Ops
- Manager, followed WHS Best Practice in field
- In-Home Family Carer Liaison, Provided client personal care, meals, household assistance, social interaction
- Organised, transported client to medical appts., hospital visits, social outings
- Procured independent living aids, encouraged client’s safe usage of same
- Liaised with Provider regarding Client Support Plan, provision of services
- Administered daily client medication in a methodical, timely manner
- Managed client ongoing rehabilitation program (per physiotherapist)
School Bus Driver
Buslink QLD
07.2013 - 04.2015
- Sunshine Coast
- Transported 70 students to/from state and private schools, colleges (9 schools, Prep to Year 12) on urban/rural bus routes (110km daily)
- Adhered to scheduled routes using 100% safe driving practices in 12.5m school bus
- Promoted high-level customer service to students, parents, teachers
- Complied with WHS practices (Staff Rep.), handled student passes, cash ticketing
- Scheduled bi-monthly bus services, weekly fuelling, daily tyre inspections, cleaning
Advertising Sales Executive
AG Design, Sunshine Coast Locals
Sunshine
01.1996 - 07.2013
- Coast
- Mapped out territories for new Sunshine Coast tourism publications (x 4)
- Organised sales and marketing collateral
- Drove to each territory, cold-called business prospects
- Demonstrated product offerings, closed sales, processed orders
- Printed, delivered, restocked publications to clients, Info Centres, businesses
- Managed annual ad sales budgets, increased customer base
Education
Diploma of Building - Design
TAFE Nambour, University of The Sunshine Coast
01.2016 - 01.2017
Certificate IV in Small Business, Sunshine Coast Certificate for Architectural Technicians - undefined
Qld Institute of Technology
Skills
Sales expertise
undefinedCertification
Sales Mastery Seminar (Tom Hopkins, Brian Tracey, Dr John Tickell), Brisbane
Timeline
Customer Service Representative/Bus Driver
Blue Care Qld, Beachwood Aged Care Facility
01.2022 - 01.2023
Field Officer
ABS Census
08.2021 - 10.2021
Australian Bureau of Statistics, Sunshine, Suncare Community Services
01.2017 - 05.2021
Diploma of Building - Design
TAFE Nambour, University of The Sunshine Coast
01.2016 - 01.2017
School Bus Driver
Buslink QLD
07.2013 - 04.2015
Advertising Sales Executive
AG Design, Sunshine Coast Locals
01.1996 - 07.2013
Certificate IV in Small Business, Sunshine Coast Certificate for Architectural Technicians - undefined
Qld Institute of Technology
Sales Mastery Seminar (Tom Hopkins, Brian Tracey, Dr John Tickell), Brisbane
Customer Sales and Service Seminars, Alexandra Headland
First Aid and CPR Certificates, Birtinya
Driver Industry Authority Qld. (incl. Nat. Police Check)
Professional Bus Driver Accredit., Buslink Qld.
Adv. Software Cert. — MS Word, Excel, Powerpoint, CRM, Website Dev., AutoCAD
Train The Trainer’ Accredit., Wide Bay Group Training Ltd., Hervey Bay
Regd. Owner-Builder, OHS Constr. Ind. White Card, Qld.
Accred. Motorcycle Instructor, Qld. Road Safety Program, Brisbane
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