Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brenten Zessin

Taree,NSW

Summary

I am a personable and dedicated Customer Service Representative with extensive experience in Hospitality / Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Advisor

Taree Auto Group
Taree, NSW
07.2023 - Current
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Handled telephone inquiries regarding appointments and work in process.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Greeted customers and addressed their needs in a professional manner.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Recommended additional, useful services to customers to increase overall sales.
  • Participated in ongoing training activities related to automotive technology advancements.

Supervisor

Jack And Co
Taree, NSW
01.2022 - 06.2023
  • Handled customer complaints, resolved issues.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Strong Barista skills.
  • Food handling and preparation.
  • Strong availability and commitment, all weekends and public holidays.
  • Identified needs of customers promptly and efficiently.

Gaming Bartender

Wests Group
02.2021 - 07.2021
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Regularly checked and serviced gaming machines

Duty Manager

Club Harrington
05.2019 - 02.2021
  • Handle daily requirements of bar, gaming, dining and reception areas.
  • Complete administration duties such as stocktake, invoices, banking, TAB and Keno reconciliation.
  • Perform cash handling duties and complete till reconciliation at the end of shifts.
  • Record daily opening and closing reports to reconcile sales.
  • Highly trained and knowledgeable in TAB, Keno and gaming.
  • Operate point of sale terminals to complete TAB, Keno and gaming transactions.
  • Host promotions such as trivia and club raffles on a weekly basis.
  • Polish glassware, clean tables and remove rubbish to keep customer areas fresh and clean.
  • Ensure safety and Covid-19 regulations are met.
  • Adhere to club guidelines to maintain total compliance.
  • Welcome and greet customers, answer questions and provide excellent customer service.
  • Respond to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Address employee complaints or performance issues as needed, check in with employees regularly to determine satisfaction.
  • Train and welcome new staff.
  • Daily usage of software such as Microsoft Office, MYOB, System7000 and Star Office.
  • Pick ups and drop offs of patrons using Club courtesy bus.

Bar and Gaming Attendant

Harrigans Irish Tavern and River Lodge
05.2016 - 05.2019
  • Handle daily requirements of bar, gaming, dining and reception areas.
  • Performed cash handling duties on a daily basis, which built trustworthiness and loyalty with owners.
  • Operated point of sale terminals to complete Tab, Keno and gaming transactions.
  • Polished glassware, cleaned tables and removed rubbish to keep customer areas fresh and clean.
  • Developed new signature cocktails to futher bar sales and increase profits.
  • Notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organised to meet expected demands.
  • Hosted trivia and raffles on a weekly basis.
  • Assisted with functions and special events such as weddings.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Welcomed and greeted customers, answered questions and provided excellent customer service.
  • Took phone calls and handled dining reservations.
  • Handled accomodation check ins at bar after river lodge hours.
  • Trained and welcomed new staff

Cook / Kitchenhand

McDonalds
03.2013 - 07.2015
  • Maintained well-stocked stations with supplies.
  • Consistently attained high food quality standards.
  • Maintained kitchen cleanliness and sanitation of surfaces and equipment through correct cleaning procedures.
  • Checked and tested foods to verify quality and temperatur

Sales Representative

Telstra
12.2011 - 03.2013
  • Completed mobile, home phone and internet sales.
  • Organised sales paperwork and finalised contracts.
  • Recommended accurate and effective solutions to customers after identifying problems..
  • Managed customer correspondence and recorded all tracking and communications.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Met monthly sales targets.
  • Trained and mentored new sales representatives.
  • Handled device repairs.

Education

HSC -

Inverell High School
Inverell NSW

Skills

  • Cash Handling
  • Tab, Keno and gaming
  • Product Sales
  • Product Knowledge
  • Staff Management
  • Great Customer Service
  • Outgoing Personality
  • Communication
  • Cleanliness and Presentation
  • Time Management
  • Team Leader
  • Employee Training
  • Stock Control
  • Store Operations
  • Barista skills
  • Customer Retention
  • Computer Skills

Certification

  • RSA
  • RCG
  • First Aid
  • Vet nursing cert 2
  • Covid-19 infection control training complete

Timeline

Service Advisor

Taree Auto Group
07.2023 - Current

Supervisor

Jack And Co
01.2022 - 06.2023

Gaming Bartender

Wests Group
02.2021 - 07.2021

Duty Manager

Club Harrington
05.2019 - 02.2021

Bar and Gaming Attendant

Harrigans Irish Tavern and River Lodge
05.2016 - 05.2019

Cook / Kitchenhand

McDonalds
03.2013 - 07.2015

Sales Representative

Telstra
12.2011 - 03.2013

HSC -

Inverell High School

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Brenten Zessin