Summary
Overview
Work History
Education
Skills
References
Timeline
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Brenton Delise

Biloela,QLD

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.



Overview

13
13
years of professional experience

Work History

General Manager

Linemac Motors
03.2020 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.

Sales Manager

Linemac Motors
06.2018 - 03.2020
    • Handled customer relations issues, enabling quick resolution, and client satisfaction.
    • Resolved customer issues quickly to close deals and boost client satisfaction.
    • Increased sales revenue by developing and implementing effective sales strategies.
    • Built long-lasting client relationships through excellent customer service and consistent followups.
    • Led a successful sales team by providing motivational coaching and performance-based incentives.
    • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
    • Met with clients, delivering presentations, and educating on product and service features and offerings.
    • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
    • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
    • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
    • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
    • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
    • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Vehicle Salesperson

Linemac Motors
04.2016 - 06.2018
    • Enhanced online presence by creating engaging and informative vehicle listings, attracting more potential buyers to the dealership website.
    • Conducted thorough vehicle presentations and test drives for potential buyers, emphasizing unique features and benefits relevant to their needs.
    • Assisted clients in completing necessary paperwork accurately and promptly for smooth transaction completion.
    • Increased sales revenue through effective follow-up with prospective clients and maintaining strong relationships with existing customers.
    • Provided exceptional after-sales support by following up on customer concerns or inquiries promptly and professionally.
    • Partnered with service department staff to ensure proper vehicle preparation prior to customer delivery, enhancing overall satisfaction levels.
    • Developed extensive product knowledge, becoming a trusted resource for customers seeking information on various makes and models.
    • Exceeded personal sales goals consistently while contributing positively towards achieving overall dealership objectives.
    • Answered telephone and email inquiries from potential customers.

Head Mechanic

Crowhurst Engineering
03.2014 - 10.2015
  • Performed routine and scheduled maintenance services.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Diagnosed mechanical failures to determine and delegate corrective actions.
  • Improved vehicle performance by conducting thorough diagnostics and implementing appropriate repair solutions.
  • Requisitioned materials and supplies such as tools, equipment and replacement parts.
  • Contributed to the continuous improvement of workshop operations by participating in regular team meetings and providing valuable input based on personal experience and expertise.
  • Reduced downtime for customers by maintaining an organized inventory system, ensuring parts were readily available when needed.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.

Head of Maintenance

Donpon Earthmoving
08.2013 - 01.2014
  • Purchased and oversaw inventory of supplies, tools and equipment.
  • Managed and led a team of technicians for optimal productivity and job satisfaction.
  • Maintained workshop activities in line with budget requirements.
  • Implemented quality control measures that resulted in fewer product defects.
  • Identified areas in need of improvement and developed plans to correct problems.
  • Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
  • Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Supported overall workshop efficiency by maintaining a clean, organized workspace and adhering to safety guidelines.

Heavy Diesel Fitter

SMW, MEM & Downunder
05.2011 - 07.2013
  • Contributed positively to overall team morale, fostering an atmosphere of collaboration and mutual support among colleagues working with heavy diesel machinery.
  • Showcased versatility by adapting to various heavy diesel equipment brands and models, continuously expanding knowledge base and skill set.
  • Ensured compliance with environmental regulations by properly disposing waste materials generated from servicing heavy diesel machines.
  • Demonstrated commitment to safety protocols during daily operations, resulting in consistently low accident rates within the workshop environment.
  • Maintained accurate records of all performed service work, contributing to a well-organized workshop environment that prioritized efficiency and quality control.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
  • Removed components and completed repairs or installed new replacements.
  • Diagnosed mechanical problems for repair or replacement.

Education

Certificate III - Automotive Engineering Technology - Heavy Diesel

Charles Darwin University
Darwin, NT
08.2015

Certificate III - Automotive Technology

TAFE NSW
Griffith, NSW
01.2007

High School Diploma -

ST Francis De Sales College
Leeton, NSW
12.2003

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Customer Relationship Management
  • Risk Management
  • Light & heavy repair & diagnosis
  • Welding and fabrication
  • Proficient in various OEM systems
  • Critical Thinking
  • Experienced in the service, repair & operation of a range of equipment EG: - CAT- Dozers, Graders & Haul Trucks - KOMATSU- Electric Haul Trucks - HITACHI- Excavators- MARION- Draglines - Drilltech – Overburden Drills

References

Virginia Atto (HR & Admin)

Personal / Professional Reference

I have worked alongside Virginia at Linemac motors.

Phone:0428506101


Geoff Crowhurst

Owner Crowhurst Engineering

Phone: 0407341954

Timeline

General Manager

Linemac Motors
03.2020 - Current

Sales Manager

Linemac Motors
06.2018 - 03.2020

Vehicle Salesperson

Linemac Motors
04.2016 - 06.2018

Head Mechanic

Crowhurst Engineering
03.2014 - 10.2015

Head of Maintenance

Donpon Earthmoving
08.2013 - 01.2014

Heavy Diesel Fitter

SMW, MEM & Downunder
05.2011 - 07.2013

Certificate III - Automotive Engineering Technology - Heavy Diesel

Charles Darwin University

Certificate III - Automotive Technology

TAFE NSW

High School Diploma -

ST Francis De Sales College

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