Brenton Drummond

As a highly self-aware Store Manager, I am committed to continuous personal and professional development, always seeking to learn and grow. My leadership style is analytical yet humanistic, ensuring both commercial goals and team well-being are prioritized. I proactively invest in my own resilience and foster a supportive environment for others, while effectively influencing partnerships to achieve key business outcomes. I am adept at building strong, authentic relationships within diverse teams, demonstrating warmth, care, and genuine interest. I balance task focus with a deep understanding of team sentiment, empowering and coaching individuals to unlock their full potential and embrace diversity. I am skilled at translating strategic changes into tangible goals, providing consistent care and support to my team throughout transitions.

My commitment to customer excellence is unwavering; I advocate for and role model genuine customer care, empowering my team to cultivate an authentic customer-centric culture. I leverage data to understand customer needs, proactively seeking innovative ways to enhance their experience and actively supporting local community priorities.

Commercially astute, I make data-led decisions with a comprehensive understanding of both customer behaviors and operational levers. I effectively manage P&L, accurately forecast resource demands, and seamlessly implement digital transformation initiatives. I ensure a safe and compliant store environment, confidently navigating various tech platforms, devices, and reporting systems to drive operational efficiency and success. I contribute a broader perspective beyond my immediate store, collaborating effectively with peers and support teams across the zone and state to achieve outstanding results.