Brenton Frankish
Redbank Plains
Summary
Enthusiastic highly motivated people person with exceptional communication and organisation skills and extensive knowledge of sports operating systems and equipment. I take pride in providing professional customer service and delight in delivering exceptional dependability within tight deadlines. I am dedicated, reliable and set high standards to achieve the best results, confidently seek challenges with a positive and creative approach to daily responsibilities. I bring to the workplace a strong work ethic, integrity, maturity, discretion, and an effortless ability to build rapport with customers and sales representatives. With high levels of initiative and an exceptional sense of responsibility and care to my work, consistently meeting and exceeding expectations. Being adaptable and a quick learner, my ability to professionally deal with people, and deliver outstanding work makes me a valuable asset to your team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Fitter/Trainee Professional
EP Golf Centre
06.2025 - Current
- My experience at EP golf centre has been very hands-on, where I am responsible for club repairs and workshop maintenance, providing exceptional customer service, conducting club fittings, and serving as a knowledgeable resource for products
- Delivering outstanding customer service with a positive demeanour
- Performing club fittings
- Repairing damaged clubs
- Rebuilding customer sets to their specifications
- Upholding high standards of workplace hygiene, health and safety, and security
- Organizing the workshop and ensuring regular maintenance
- Communicating with sales representatives
- Staying informed about specials and promotions, and setting up displays
- Managing, maintaining, and balancing the cash register, including processing cash, card, and refund transactions
Sales Person/ Repair Technician
Southeast Golf Pty Ltd
09.2022 - 01.2024
- Company Overview: DRUMMOND GOLF (Woolloongabba)
- My time at Drummond has been very hands on, I am responsible for club repairs and maintaining the workshop, delivering a high level of customer service, club fittings and being a source of product knowledge
- Effectively preforming a high level of customer service with a positive attitude
- Club fittings
- Repairing broken clubs
- Rebuilding customers sets to desired specs
- Maintaining high workplace hygiene, health and safety and security levels
- Organising the workshop and ensuring maintenance is in order
- Liaising with sales representatives
- Keeping up to date with specials, promotions and putting up displays
- Conducting, maintaining, and balancing tills, processing cash, card, and refund payments
- DRUMMOND GOLF (Woolloongabba)
- Learning from the Master Club builder how to building and repairing clubs to a high level has been the biggest achievement
- I have also acquired proven club fittings skills, and continued to increase my product knowledge and customer service skills
Golf Expert
ITRADE GOLF
03.2021 - 08.2022
- During my time at ITRADE GOLF I worked mainly independently in the store, my days would consist of a high level of customer service, including providing extensive knowledge of golf brands, negotiating sales, golf club repairs and overseeing the day-to-day operations
- The opening and closing of the store
- Overseeing of the day-to-day operations
- Ongoing customer service
- Providing extensive knowledge of golf brands to assist customers
- Responsible for fixing and repairing broken clubs for customers
- Negotiating sales with a level of maturity
- Maintaining key relationships with stakeholders
- Assisting in website operations
- Admin duties including responding to emails and answering of the phone
- Cleaning and recovering of the store and equipment
- Continuing to build on my customer service skills by maintaining an excellent rapport with customers and stakeholders
- Improving my ability to work well independently and within a team environment, strong negotiation skills and I have also continued to grow my club repairs skills
Customer Assistant
Dan Murphy’s
03.2020 - 12.2021
- Being a retail customer assistant for Dan Murphy’s, I would manage stock, provide exceptional customer service and managing tasting for new products
- Stocking the cold room and shelves
- Conducting, maintaining, and balancing tills, processing cash, card, and refund payments
- Actively greeting customers and proving information on products
- Effectively and efficiently signing customers up for store advantages
- Keeping up to date with specials, promotions and putting up displays
- Managing tasting for new products
- Building excellent rapport with customers and stakeholders, maintaining a high level of customer service, and working well independently and within a team environment
Retail Sales Assistant
Rivers, Riverlink Store
05.2017 - 12.2018
- As a retail assistant at Rivers, I am responsible for customer service, stock, and end of month procedures, successfully supporting the business and occasionally the supervisor on shift with a team of another staff member I have quickly picked up systems and procedures
- Conducting, maintaining, and balancing tills, processing cash, card and refund payments
- Unpacking, organising and pricing stock with excellent time management and prioritising
- Effectively preforming a high level of customer service with a positive attitude
- Maintaining high workplace hygiene, health and safety and security levels
- Effectively and efficiently signing customers up for store advantages
- Supervising a team of one, providing support in customer service, sales, and stock operations
- Keeping up to date with specials, promotions and putting up displays
- Showing exceptional leadership skills, in just a short period of time I was promoted to supervise on certain shifts, proving my abilities and mature attitude
Bar Attendant
Wolston Park Golf Club
09.2010 - 12.2015
- In my time at Wolston park I maintained and served the bar, complying with the health, safety and security in the workplace while successfully serving patrons with a high level of customer service
- Preparing alcohol and non-alcoholic beverages for bar and club patrons
- Conducting, maintaining, and balancing tills and eftpos
- Interacting with patrons, taking orders, and serving
- Assessing patrons needs and preferences and making recommendations
- Having a firm understanding of RSA and the ability to abide by the legal law, house policies and procedures and completing incident registers
- Restocking and replenishing bar inventory and supplies
- Effectively communication with patrons and maintaining a high level of customer service
- Understanding and the following of WHS procedures
- Learning how to interact with a vast variety of customers, proving adaptability in all types of different situations with a positive attitude and business awareness
Education
Diploma of Sports Development -
Southbank Institute of Technology
01.2014
Certificate 3 in Business Administration -
Southbank Institute of Technology
01.2014
Skills
- Retail Operations
- Customer Service
- Problem-Solving
- Time Management
- Multi-tasking
- Communication
- Conflict Resolution
- Computer Literacy
- Numerical Ability
- Cash Management
- Eftpos Operations
- Workplace Hygiene
- Occupational Health and Safety
- Security Procedures
- Supervision
- Stock Management
- Attention to Detail
Certification
ADVANCED DIPLOMA in Sports Development
Timeline
Fitter/Trainee Professional
EP Golf Centre
06.2025 - Current
Sales Person/ Repair Technician
Southeast Golf Pty Ltd
09.2022 - 01.2024
Golf Expert
ITRADE GOLF
03.2021 - 08.2022
Customer Assistant
Dan Murphy’s
03.2020 - 12.2021
Retail Sales Assistant
Rivers, Riverlink Store
05.2017 - 12.2018
Bar Attendant
Wolston Park Golf Club
09.2010 - 12.2015
Diploma of Sports Development -
Southbank Institute of Technology
Certificate 3 in Business Administration -
Southbank Institute of Technology
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