Brenton Jarrad
KURRALTA PARK
Summary
Detail-oriented professional with over a decade of experience in customer service and corporate support. Skilled in problem-solving and effective communication, consistently improving service delivery and operational efficiency through teamwork and innovative approaches.
Overview
24
24
years of professional experience
Work History
Corporate Support Officer
Services Australia
01.2014 - Current
- Facilitated support for client inquiries, enhancing service delivery and customer satisfaction.
- Managed data entry and documentation processes to ensure compliance with organizational standards.
- Collaborated with cross-functional teams to streamline operational workflows and improve efficiency.
- Developed training materials and conducted sessions to enhance team knowledge on service protocols.
- Exceptional interpersonal skills, listening is the key to communication.
- I am a solutions based individual, there is always an answer to every question.
Customer Service Officer
Centrelink Service Centre
07.2002 - 01.2014
- Managed customer inquiries, ensuring accurate and timely resolutions of issues.
- Developed training materials for new staff to enhance service delivery capabilities.
- Implemented process improvements, reducing wait times and increasing customer satisfaction.
- Collaborated with cross-functional teams to streamline service procedures and enhance operational efficiency.
Community Service Officer
Centrelink
04.2007 - 07.2010
- Facilitated access to government services for diverse community members.
- Collaborated with local organizations to enhance service delivery and community outreach.
- Provided guidance on social welfare programs, ensuring clarity and understanding for clients.
- Developed training materials for new staff, improving onboarding efficiency and service quality.
- Site visits to Mental Health institutions, Domestic violence shelters and homeless centres.
Education
No Degree - Community Advice And Referal
Adelaide Tafe
ADelaide10-2002
Skills
- Document control
- Meeting facilitation
- Teamwork
- Teamwork and collaboration
- Assets Control Officer
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Customer service management
- Relationship building
- Phone and email etiquette
- Team building
- Handling complaints
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Risk assessment
Timeline
Corporate Support Officer
Services Australia
01.2014 - Current
Community Service Officer
Centrelink
04.2007 - 07.2010
Customer Service Officer
Centrelink Service Centre
07.2002 - 01.2014
No Degree - Community Advice And Referal
Adelaide Tafe