Brenton Newton (26)
Brisbane,QLD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
External Audit Analyst KPMG
KPMG
02.2023 - 07.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support.
- Demonstrated respect and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Public Service Officer
ATO
07.2018 - 01.2020
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and organisation information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Public Service Officer
Department Of Human Services
01.2015 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Commerce - Finance & Accounting
University of Queensland
Brisbane, QLD12.2022
Skills
- Critical Thinking
- Problem Solving
- Active Listening
- Documentation
- Research
- Customer Service
- Data Evaluation
- Conflict Resolution
Certification
- Dogman Licence - 2023
- White Card - 2023
References
Thomas Cook – Director – Tcook3@KPMG.com.au
Ryan Lindwall – Manager - Rlindwall1@KPMG.com.au
Timeline
External Audit Analyst KPMG
KPMG
02.2023 - 07.2023
Public Service Officer
ATO
07.2018 - 01.2020
Public Service Officer
Department Of Human Services
01.2015 - 11.2017
Bachelor of Commerce - Finance & Accounting
University of Queensland
Similar Profiles
PIYUSH SAHAROYPIYUSH SAHAROY
Manager at KPMGManager at KPMG
Siriwimon KaewchiangwangSiriwimon Kaewchiangwang
Audit Assistant at KPMGAudit Assistant at KPMG
Nick CastorNick Castor
IT Audit Associate at KPMGIT Audit Associate at KPMG
Sachin KanwarSachin Kanwar
Associate Director at KPMGAssociate Director at KPMG
SHARON HINTONSHARON HINTON
LENDING SUPPORT - BUSINESS at Avanti Finance LimitedLENDING SUPPORT - BUSINESS at Avanti Finance Limited