BRENTON WEBB
Taperoo,SA
Summary
Motivated and dedicated professional with a strong commitment to excellence in the workplace. Known for being punctual, hardworking, and eager to acquire and refine new skills. Consistently gives 100% effort and seeks opportunities for continuous growth and development in every role.
Overview
13
13
years of professional experience
Work History
eComms Customer Assistance
Drakes Supermarkets
Beverley, SA
04.2024 - Current
- Resolved escalated complaints professionally, demonstrating empathy and excellent problem-solving abilities.
- Adhered strictly to company policies and guidelines while handling sensitive customer information securely.
- Responded to customer requests for products, services, and company information.
- Helped customers navigate website to platters and groceries online for added convenience and access to larger inventory.
- Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
- Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors.
Customer Service Manager
Drakes
Various Store Locations - Adelaide
01.2015 - 04.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed cash handling, end-of-day sales balancing, and weekly promotional advertising for X-Lotto.
- Ensured adherence to X-Lotto regulations through annual regulatory training and implemented industry best practices to maintain operational standards.
- Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
- Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
- Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
- Placed bi-weekly cigarette orders and conducted stock checks, ensuring accurate inventory levels and timely replenishment.
- Verified and marked off received stock against invoices, ensuring accuracy and consistency in inventory records.
Customer Service Assistant
Drake Supermarkets
-Various Store Locations- Adelaide
09.2011 - 01.2015
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues at the checkout.
- Provided exceptional service by fostering positive relationships with customers through attentive listening and thoughtful problem solving.
- Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
- Reconciled daily summaries of transactions to balance cash drawers.
- Handled daily store operations including opening/closing procedures, cash handling, and general maintenance tasks.
Education
Completion of Certificate III in Retail -
Drake Supermarkets
01.2013
Completion of year 12 certificate -
Ocean View College
01.2010
Skills
- Data entry proficiency
- Complaint Handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Reliability
References
- James Pearce, Store Manager 3IC, Drakes Supermarkets Grange, 0418 153 634
- Anthony Nicolaides, Store Manager, Drakes Supermarkets Grange, 0430 317767
- Janice Teague, Volunteer Assistant Coordinator, Bridging The Gap Greyhound Rehoming, 0403 557 397
Timeline
eComms Customer Assistance
Drakes Supermarkets
04.2024 - Current
Customer Service Manager
Drakes
01.2015 - 04.2024
Customer Service Assistant
Drake Supermarkets
09.2011 - 01.2015
Completion of Certificate III in Retail -
Drake Supermarkets
Completion of year 12 certificate -
Ocean View College