Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

BRENTON WEBB

Taperoo,SA

Summary

Motivated and dedicated professional with a strong commitment to excellence in the workplace. Known for being punctual, hardworking, and eager to acquire and refine new skills. Consistently gives 100% effort and seeks opportunities for continuous growth and development in every role.

Overview

13
13
years of professional experience

Work History

eComms Customer Assistance

Drakes Supermarkets
04.2024 - Current
  • Resolved escalated complaints professionally, demonstrating empathy and excellent problem-solving abilities.
  • Adhered strictly to company policies and guidelines while handling sensitive customer information securely.
  • Responded to customer requests for products, services, and company information.
  • Helped customers navigate website to platters and groceries online for added convenience and access to larger inventory.
  • Built long-lasting relationships with customers by providing consistent follow-up on previous interactions until full resolution was achieved.
  • Managed high-volume order entry while maintaining exceptional attention to detail, contributing to a reduction in errors.

Customer Service Manager

Drakes
01.2015 - 04.2024
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Managed cash handling, end-of-day sales balancing, and weekly promotional advertising for X-Lotto.
  • Ensured adherence to X-Lotto regulations through annual regulatory training and implemented industry best practices to maintain operational standards.
  • Optimized resource utilization by monitoring staffing levels and reallocating employees as needed to meet operational demands.
  • Demonstrated strong attention to detail while counting items, ensuring minimal errors during the stock-taking process.
  • Handled stock return claims from customers promptly and professionally, maintaining positive relationships while minimizing financial impact on the company.
  • Placed bi-weekly cigarette orders and conducted stock checks, ensuring accurate inventory levels and timely replenishment.
  • Verified and marked off received stock against invoices, ensuring accuracy and consistency in inventory records.

Customer Service Assistant

Drake Supermarkets
09.2011 - 01.2015
  • Enhanced customer satisfaction by efficiently processing transactions and resolving issues at the checkout.
  • Provided exceptional service by fostering positive relationships with customers through attentive listening and thoughtful problem solving.
  • Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
  • Reconciled daily summaries of transactions to balance cash drawers.
  • Handled daily store operations including opening/closing procedures, cash handling, and general maintenance tasks.

Education

Completion of Certificate III in Retail -

Drake Supermarkets
01.2013

Completion of year 12 certificate -

Ocean View College
01.2010

Skills

  • Data entry proficiency
  • Complaint Handling
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Reliability

References

  • James Pearce, Store Manager 3IC, Drakes Supermarkets Grange, 0418 153 634
  • Anthony Nicolaides, Store Manager, Drakes Supermarkets Grange, 0430 317767
  • Janice Teague, Volunteer Assistant Coordinator, Bridging The Gap Greyhound Rehoming, 0403 557 397

Timeline

eComms Customer Assistance

Drakes Supermarkets
04.2024 - Current

Customer Service Manager

Drakes
01.2015 - 04.2024

Customer Service Assistant

Drake Supermarkets
09.2011 - 01.2015

Completion of Certificate III in Retail -

Drake Supermarkets

Completion of year 12 certificate -

Ocean View College

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BRENTON WEBB