Brentt Camilleri
Southport,QLD
Summary
Accomplished Floor Manager at Touchpoint CCS, adept in employee management and customer relations, significantly enhanced store performance through strategic leadership and effective team training. Leveraged consultative sales techniques to surpass sales targets, fostering a culture of continuous improvement and customer satisfaction. Skilled in conflict resolution and performance improvements, consistently achieving operational excellence and employee development.
Overview
9
9
years of professional experience
Work History
Floor Manager
Touchpoint CCS
01.2020 - 03.2024
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Supervised tasks, personnel and clients for telesales company with high sales numbers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Trained a team of 45 salespeople.
- Cultivated a culture of continuous learning and development within the team resulting in consistent improvement in individual and team performance.
- Maintained compliance with company policies as well as federal/state regulations concerning safety procedures on the sales floor.
- Resolved escalated customer issues professionally, restoring satisfaction and securing repeat business.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
- Organized staff schedules to ensure adequate coverage during peak hours without compromising employee satisfaction or productivity.
- Analyzed sales data to identify trends, adjusting strategies accordingly for maximum effectiveness.
- Developed high-performing sales teams through regular coaching, mentoring, and performance reviews.
- Facilitated ongoing training programs to enhance staff knowledge of products, promotions, and selling techniques.
- Established strong customer relationships by providing exceptional service and addressing concerns promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
Lead Telemarketer
Salescorp Marketing Solutions
01.2015 - 01.2020
- Increased sales leads by initiating and maintaining productive calls with prospective clients.
- Assisted in recruitment processes for new telemarketing staff, selecting candidates with high potential for success in the role.
- Evaluated campaign effectiveness by tracking key performance metrics, adjusting strategies as needed to optimize results.
- Resolved customer complaints promptly and professionally, minimizing negative impacts on lead conversion rates.
- Maintained compliance with relevant regulations while conducting outbound calls, safeguarding company reputation.
- Optimized calling hours by analyzing peak engagement times, maximizing contact rates with potential customers.
- Managed a team of telemarketers and provided coaching for improved performance and results.
- Developed strong product knowledge, ensuring accurate representation during client interactions.
- Enhanced customer retention through effective rapport-building and addressing inquiries.
- Streamlined call scripts for better efficiency, resulting in higher quality leads acquired.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
- Provided information about available products and services, membership details, and purchase advantages.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Developed extensive knowledge of products and services to better assist customers.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Made average of 200 outbound and inbound calls per day.
- Set up appointments with interested customers according to schedule availability.
- Utilized sales techniques to build customer interest and close sales.
Education
No Degree -
Chifley College - Bidwill Campus
Bidwill, NSWSkills
- Employee Management
- Customer Relations
- Policy Enforcement
- Operations Management
- Stock management
- Health and safety
- Performance Improvements
- Scheduling and Planning
- Team training and development
- Employee Scheduling
- Safety oversight
- Conflict Resolution
- Employee Relations
- Complaint resolution
- Sales Development
- Department management
- Consultative Sales
- Sales Training
- Product presentation
- Employee Development
- Customer Service
- Teamwork and Collaboration
- Employee Coaching and Mentoring
- Customer Relationship Management
- Decision-Making
- Team Leadership
- Goal Setting
- Problem Resolution
- Negotiation and Conflict Resolution
- Professional and Courteous
- Scheduling and Coordinating
- Training
- Interpersonal Relations
- Staff Development
- Process Improvement
- Computer Skills
- Staff Training
- Shift Scheduling
- Good Judgment
- Team Development
- Documentation And Reporting
- Performance reviewing
- Staff Management
- Task Delegation
- Administration and Reporting
- Lead Generation
- Negotiation
- Training and Development
- Performance Evaluations
- Work Planning and Prioritization
Timeline
Floor Manager
Touchpoint CCS
01.2020 - 03.2024
Lead Telemarketer
Salescorp Marketing Solutions
01.2015 - 01.2020
No Degree -
Chifley College - Bidwill Campus