Summary
Overview
Work History
Education
Skills
Timeline
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Brethen Kerc Hernandez

42 Turner Road, Langwarrin, Frankston ,Victoria

Summary

Well-rounded small business owner offers account management, budgeting and customer relations expertise paired with outstanding leadership and communication abilities. Spirited and hardworking professional with several years of experience growing and stabilizing business. Tech-savvy collaborator with solid foundation of business acumen. Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in monitoring day-to-day operations, Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering great service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

Overview

8
8
years of professional experience

Work History

Small Business Owner

Hernandez Parcel Handling Services
Davao CIty, Davao Oriental
05.2022 - 05.2025
  • Oversaw daily operations of small business including customer service and financial management.
  • Advised employees on best practices regarding safety protocols and procedures.
  • Developed business plans and strategies to grow small business.
  • Reviewed company performance metrics on a regular basis to identify areas of improvement or growth potentials.
  • Created budgets and monitored expenses to stay within budget limits.
  • Researched similar businesses to determine competitive advantages.
  • Ensured compliance with local, state, and federal regulations affecting business operations.
  • Implemented efficient processes for ordering inventory and tracking deliveries.
  • Maintained accurate and complete records of all business transactions and interactions.
  • Recruited, trained, and supervised staff, fostering a productive and positive work environment.

Dining Services Employee

Paul Louey Chinese Restaurant
Rye, Victoria
11.2017 - 05.2019
  • Recorded customer orders accurately into the point-of-sale system.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Participated in weekly meetings with supervisors to discuss performance objectives.
  • Stocked service areas with supplies such as condiments and other dining necessities.
  • Performed cashier duties such as taking payment from customers and making change accurately.
  • Served meals to customers at their tables in accordance with proper etiquette guidelines.
  • Kept dining area neat by clearing away dirty dishes after each meal period.
  • Supported other team members when needed during peak hours or special events.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Trained new employees to perform duties.

Education

Some College (No Degree) -

Rosebud Secondary College
Rosebud, VIC

High School Diploma -

Eastern Academy
Lupon, Davao Oriental, Philippines
07-2021

Some College (No Degree) -

Davao Oriental State University
Mati City, Philippines (Main Campus)

Skills

  • Financial management
  • Business planning
  • Regulatory compliance
  • Customer service
  • Performance analysis
  • Inventory management
  • Time management
  • Effective communication
  • Problem solving
  • Small business operations
  • Budget management

Timeline

Small Business Owner

Hernandez Parcel Handling Services
05.2022 - 05.2025

Dining Services Employee

Paul Louey Chinese Restaurant
11.2017 - 05.2019

Some College (No Degree) -

Rosebud Secondary College

High School Diploma -

Eastern Academy

Some College (No Degree) -

Davao Oriental State University

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Brethen Kerc Hernandez