Brett Aitcheson

Key Responsibilities. Manage a diverse network of pilots and aircraft owners to ensure their aircrafts are processed through the service centre in a timely manner wile adhering to company and regulatory processes and procedures.

Achievements.

• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Key Responsibilities: Managing the Supply Chain Team supporting launch vehicle production, supply chain, logistics and warehouse movements/ Ensuring high quality assurance programs through the appropriating training, supervision and monitoring of staff members. Analysing employee and company data to ensure continued effectiveness, creating strategies to improve productivity and exceed targets.

Achievements

• Enhanced supply chain efficiency by implementing data-driven strategies and streamlining processes.
• Developed strong relationships with suppliers for improved collaboration and procurement outcomes.
• Led cross-functional teams to drive continuous improvement initiatives within the supply chain department.
• Implemented cost-saving measures, resulting in significant savings without compromising quality or service levels.
• Managed all aspects of inventory control from demand planning to warehousing and distribution activities.
• Hired, developed and led team of direct reports.

Key Responsibilities. Managing day to day launch vehicle production, supply chain, logistics and warehouse movements. Ensuring high quality assurance programs through the appropriating training, supervision and monitoring of staff members. Analysing employee and company data to ensure continued effectiveness, creating strategies to improve productivity and exceed targets.

Achievements.

• Implemented ERP & MRP systems
• Achieved ISO9001
• Managed a team of 60 production staff, fostering a positive work environment and encouraging professional growth.
• Enhanced product quality by performing regular audits, enforcing strict adherence to industry standards, and implementing corrective actions when necessary.
• Collaborated with cross-functional teams to ensure on-time delivery of products while maintaining high quality standards.
• Developed and implemented training programs for new hires, resulting in reduced time-to-productivity for all employees.
• Implemented cost-saving measures by identifying areas of waste reduction and negotiating favorable contracts with suppliers.
• Oversaw inventory management, ensuring optimal levels were maintained to meet production demands without excessive stockpiling or shortages.
• Established performance metrics for staff members, enabling effective evaluation of individual contributions and overall team success.
• Supervised production team, keeping production schedules on track to meet tight deadlines.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Applied lean principles to improve workflow and quality and reduce waste.
• Wrote process, employee and production schedules.

Key Responsibilities. Managing day to day launch vehicle production, supply chain, logistics and warehouse movements. Ensuring high quality assurance programs through the appropriating training, supervision and monitoring of staff members. Analysing employee and company data to ensure continued effectiveness, creating strategies to improve productivity and exceed targets.

Achievements.

• Recruiting, hiring and training of 60 production staff
• Development of production procedures
• Purchasing of production machines and equipment
• Management of inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
• Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
• Managed a diverse team of employees, providing guidance, support, and professional development opportunities.
• Increased production capacity by identifying bottlenecks in the manufacturing process and implementing corrective measures.
• Evaluated employee performance regularly, offering feedback and coaching for continuous improvement in skills and output levels.

Key Responsibilities: Managing a team of 15 employees in the day to day production and logistics movements/ Ensuring high quality assurance programs through the appropriating training, supervision and monitoring of staff members. Analysing employee and company data to ensure continued effectiveness, creating strategies to improve productivity and exceed company standards.

Achievements

• Implemented new inventory management system to optimize stock levels and reduce waste.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
• Trained new employees on proper protocols and customer service standards.

Key Responsibilities: Managing individual high end client portfolios. Identifying, liaising and building strong relationships with pre-existing and potential clients. Ensuring product correctness and rectifying any non-conforming products to achieve high customer service and meet company sales targets. Liaised with preexisting customers to rectify problems and build working relationships.

Achievements

• Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
• Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
• Developed strong relationships with clients, leading to increased repeat business and consistent sales growth.
• Managed a diverse portfolio of accounts, ensuring optimal service delivery and promoting long-term client retention.

Key Responsibilities: Utilising CAD design technology to design and develop medical vacuum systems for a wide range of clients including urban and commercial outlets. Completed the initial construction of medical vacuum systems to ensure quality of product. Completed installation and continued services of client's vacuum pumps and systems across Queensland from metro Brisbane and Gold Coast areas to Northern Queensland. Developed customer relations with clients to determine potential maintenance issues, provide timely and effective advice and assist with servicing scheduling.

Achievements

• Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste
• Developed multiple industry leading products
• Implemented ISO9001 system
• Lead multiple product development programs

Key Responsibilities: Designing and construction of air based systems for a wide range of private and commercial clients. Providing a high standard of personal customer service through maintenance, servicing and repair of compressors and compressed air equipment.

Achievements

• Increased customer satisfaction by providing timely and efficient service for various technical issues.
• Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
• Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.