Brett Bennett
Yarrabilba,QLD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Operations Manager
Serving Our People
06.2023 - Current
- Developed community partnerships for collaborative projects, enhancing the charity''s reach and impact.
- Managed volunteer recruitment and training programs to build a strong and dedicated workforce.
- Coordinated social media campaigns to raise awareness about the charity''s mission and initiatives.
- Secured grant funding by researching opportunities and writing compelling proposals.
- Organized outreach activities to engage underrepresented communities in the charity''s programs and services.
- Created marketing materials to promote the charity''s work, attracting new supporters and raising public awareness.
- Established strategic partnerships with other organizations, leveraging resources for greater impact on shared goals.
Wildlife Officer
QLD Fauna Conbsultancy Pty Ltd
01.2017 - 11.2023
- As a senior fauna management officer, I was responsible for running the Gold Coast snake catching division of the company as well as managing customer relations and invoicing.
- Protected wildlife by enforcing regulations and conducting thorough investigations of violations.
- Improved public awareness of conservation issues through educational outreach programs and presentations.
- Managed natural habitats with controlled burns, invasive species removal, and other restoration efforts for healthier ecosystems.
- Responded promptly to reports of injured or distressed wildlife, coordinating rescue efforts with rehabilitation centers when necessary.
- Maintained accurate records on wildlife populations, trends, and incidents in assigned territories for informed decision-making processes within the department.
- Ensured safe human-wildlife interactions by educating the public on appropriate behaviors around wild animals and responding effectively to conflicts when they arose.
- Provided valuable input on policy issues related to wildlife protection and management within the state legislature.
Managing Director
International Academy Of Volleyball
01.2020 - 01.2023
- I founded the academy to provide additional volleyball opportunities and sponsorships to athletes in the south-east region
- The academy included educational programs, camps, merchandise, partnerships and sponsorships as well as scheduled international development opportunities for high performing athletes.
- Elevated athletic program performance by implementing comprehensive training and practice schedules.
- Improved team cohesion and morale with regular team-building exercises and open communication channels.
- Established partnerships with local businesses to secure sponsorships and funding for athletic programs.
- Enhanced community engagement by organizing sports events, fundraisers, and public appearances for athletes and coaches.
- Developed talent recruitment strategies to attract high-performing student-athletes from diverse backgrounds.
- Collaborated with coaching staff to develop game plans and strategies tailored to individual team strengths and weaknesses.
- Mentored student-athletes on balancing academic responsibilities with their commitment to their sport, promoting a well-rounded educational experience.
- Spearheaded fundraising initiatives to supplement program budgets while engaging the local community in support of athletics programs.
- Championed diversity within athletics departments by fostering an inclusive environment that welcomed individuals from various cultural backgrounds.
President
Gold Coast Volleyball Club
01.2017 - 06.2020
- As vice president and then president of the club I was successfully able to establish policies and procedures and operational standards to increase participation and club viability
- I established coach education pathways along with referee development and excellence pathways
- The club tripled its membership and participation in events across Queensland with an increased participation of athletes in junior and senior state team programs
- As part of my role, I also developed relationships and partnerships with sponsors and venues to increase member opportunities.
- Elevated athletic program performance by implementing comprehensive training and practice schedules.
- Improved team cohesion and morale with regular team-building exercises and open communication channels.
- Streamlined budget management for sports programs, optimizing allocation of resources for equipment, travel, and facility maintenance.
- Established partnerships with local businesses to secure sponsorships and funding for athletic programs.
- Developed talent recruitment strategies to attract high-performing student-athletes from diverse backgrounds.
- Implemented effective injury prevention protocols, ensuring the well-being of all student-athletes under my supervision.
- Collaborated with coaching staff to develop game plans and strategies tailored to individual team strengths and weaknesses.
Office Manager
NextGen Careers
01.2015 - 01.2017
- I started my career with Next Gen as a outbound sales consultant for training courses
- After three months, I was promoted to senior careers consultant assisting clients with resume writing and job readiness programs that I developed and implemented for the company
- Following a my successful development of training courses and business platform development, I was promoted to Office Manager and HR Manager.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
Student Support Officer
Department Of Education Victoria
01.2006 - 01.2015
- I entered my first full time employment as an Education Support Officer (ESO) with the Department of Education Victoria, working with special needs children, with a variety of intellectual and physical disabilities
- Through my career as an ESO, I was responsible for working with behaviours of concern and in particular working in a high stress environment with clients with sever threatening behavioural traits
- In the last two years of my employment, I developed and assisted with running community-based programs working towards providing job pathways and community integration opportunities for my clients.
- Enhanced student support services by implementing innovative strategies and programs.
- Boosted student engagement in extracurricular activities, coordinating various events and opportunities.
- Promoted a safe and inclusive learning atmosphere by proactively addressing instances of bullying or discrimination.
- Contributed to the development of school policies and procedures regarding student well-being, ensuring compliance with regulations.
- Managed confidential student records diligently, maintaining accuracy and privacy in accordance with legal requirements.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
Member Welfare Officer
Country Fire Authority, CFA
01.2009 - 11.2013
- Enhanced client well-being by conducting comprehensive assessments and developing individualized service plans.
- Improved community awareness of welfare services through outreach programs and effective communication strategies.
- Provided crisis intervention support for clients in distress, offering immediate assistance and referrals to appropriate resources.
- Collaborated with multidisciplinary teams to ensure coordinated care and support for clients with complex needs.
- Managed caseloads effectively, prioritizing high-risk cases and maintaining accurate documentation for all clients.
- Conducted regular follow-up meetings with clients to assess progress, adjust service plans as needed, and provide ongoing encouragement.
- Maintained confidentiality of client information, adhering to strict ethical guidelines set forth by regulatory bodies and organizational policies.
- Addressed client grievances professionally and efficiently, resolving conflicts and maintaining positive working relationships across the organization.
- Supported clients and families with empathy and compassion during difficult times.
- Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
Education
Certificate - Working At Heights & Confined Spaces
Just Careers Training
Brisbane06.2020
Certificate - Work Safley in Construction Industry
Blue Dog Training
Brisbane, QLD08.2017
Certificate - Sales & Marketing
ISR Training
Gold Coast 01.2015
Skills
- Customer Service
- Business Development
- Program Administration
- Financial Management
- Marketing
- Business Planning
- Organizational Management
- Social Media Marketing
- Case Management
- Superb Time Management Skills
Websites
Languages
English
Volunteer Experience
Country Fire Authority, I have spent a majority of my life with a dedication to community engagement and support, I have fulfilled roles within the Country Fire Authority as an active firefighter along with being a member of the Critical Incident Support Management Team (CISMT) responsible for managing volunteer firefighters after attending distressing or challenging incidents, member welfare, training development and community education and engagement where a primary focus of my time with the CFA.
Timeline
Operations Manager
Serving Our People
06.2023 - Current
Managing Director
International Academy Of Volleyball
01.2020 - 01.2023
Wildlife Officer
QLD Fauna Conbsultancy Pty Ltd
01.2017 - 11.2023
President
Gold Coast Volleyball Club
01.2017 - 06.2020
Office Manager
NextGen Careers
01.2015 - 01.2017
Member Welfare Officer
Country Fire Authority, CFA
01.2009 - 11.2013
Student Support Officer
Department Of Education Victoria
01.2006 - 01.2015
Certificate - Working At Heights & Confined Spaces
Just Careers Training
Certificate - Work Safley in Construction Industry
Blue Dog Training
Certificate - Sales & Marketing
ISR Training
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