Brett Beston
Narre Warren North,VIC
Summary
CAREER OBJECTIVE / PROFESSIONAL PROFILE Having demonstrated exceptional results as a Journalist / Content Creator/Broadcaster within various media roles, I am actively pursuing an exciting position with a commitment to uphold the businesses purpose and objectives. Consistently meeting and exceeding expectations with the ability to achieve desired results and outcomes, I have demonstrated a proven track record of accomplishment in the provision and delivery of timely and effective content in both print and digital media and customer service. I am confident I would make a positive contribution to the business with the capacity to respond to general customer inquiries and provide timely and accurate information and assistance to clients and staff to facilitate service delivery within any setting.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Production Manager/Announcer/Copy Writer
Power FM
, NSW
Producer/Panel Operator
Melbourne
Sports Editor/ Content Coordinator/ /Announcer/ Copy Writer
More FM
Wanganui, NZ
Sports Journalist/Feature Writer
Manukau Daily News
Auckland, NZ
WRITER/COMMENTATOR/ CONTENT PRODUCER, Volunteer
Eastern Football Netball League
Melbourne, Victoria
06.2016 - Current
- The Eastern Football Netball League is an Australian rules football league, based in the eastern suburbs of metropolitan Melbourne
- Following a restructure during 2018, the league now consists of five divisions, comprising 46 clubs
- Match day Commentator SEN plus , www.efnl.org.au, various social media platforms
- On camera presenter for match day coverage www.efnl.org.au, and various social media platforms
- Panel member for weekly EFL Sunday radio show on SEN plus
Customer Contact Officer
SERCO CITIZEN SERVICES PTY LTD
Essendon, Victoria
04.2020 - 06.2020
- Serco is a private sector company with global presence and a strong public sector bond, taking responsibility defines what they do and how they do it
- They serve society on behalf of governments who trust them to provide public services, and citizens who trust them to take care of them in diverse circumstances
- In this they are also trusted to serve as a responsible employer, partner, neighbour and investment
- Key Duties:
- Manage complex inbound enquiries and deliver against consistent KPIs
- Log detailed interactions for all tasks and actions in accordance with client’s policies
- Manage secure and sensitive data with professionalism and empathy
au
Telstra, Broadcast Delivery| www
Clayton, com
12.2018 - 03.2020
- Live Event Monitor
- Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services
- Key Duties:
- Overseeing live broadcast events
- Live Monitoring of FFA, AFL and NRL’s core digital platforms during live match streaming on Mobile App and website
- Incident Management: First level support during live match streaming including Radio and live stats feed
- Perform readiness checks of all systems of relevant vendors on game day
- Manually monitor the all customer service’s during live games
- Active participant of each live event bridge
- Attendance at weekly Live Event review meeting
Journalist
02.2014 - 06.2016
Journalist/Writer
LIGHT FM
Mitcham, Victoria
11.2011 - 09.2013
- Www.efnl.org.au, Eastern Footballer magazine
- Providing effective communication through appropriate channels to the team and key stakeholders, Broadcaster 89.9 TheLight is Positive Radio are a community radio station dedicated to bringing you positive, safe, family friendly, 100% clean content and a whole lot of fun and heaps of giveaways for you
- With the studio at 333 Mitcham Road, in Mitcham and a transmitter on Mount Dandenong attracting more than a million listeners per month
- Writing and rehearsing scripts
- Meeting with programme directors/producers to discuss programmes/shows
- Choosing and playing music
- Organising meetings, interviews and schedules
- Undertaking relevant background research
- Interviewing guests via the telephone or in person
- Presenting traffic, weather and/or news summaries
- Giving reviews of newly released books, films, music etc
- Providing programme links
- Operating technical equipment, such as radio ‘desks’
Skills
Perform administration and reporting functions as appropriateCommunicate with people from cultural, religious, ethnicContribute to allocation of responsibilities and resourcesScheduling, diary and electronic calendar management
Organise meetings, follow ups
Manage incoming and outgoing calls and enquiriesMaintain accurate manual and computerised recordsAssist in implementing systems improvement initiativesBalance various competing and conflicting work prioritiesFacilitate budget compliance by the effective use of resourcesUtilise information systems to record and update informationRespond to general customer enquiries via phone and emailPrepare and update both electronic and manual recordsMeet all regulatory and compliance requirementsProvide prompt and accurate reports and feedbackApply new or updated technology applicationsIdentify and escalate complex issues and problemsUnderstand and apply legislation and procedureCOMPUTER SKILLSMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookCopywritingVarious Media DatabasesAccurate keyboard skillsPERSONAL DETAILSNationality: AustralianLanguages: Fluent EnglishHealth: Excellent, physically fit, non-smokerContent production
Production Materials
Writer voice understanding
Certification
Résumé of Angela Beston
Additional Information
- R É S U M É
- Awards: , Winner of the 2017 Clinton Grybas Award, for Media Personality of the Year
Accomplishments
Studied online for 12months, Cert III in Journalism passed with High Distinction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Contact Officer
SERCO CITIZEN SERVICES PTY LTD
04.2020 - 06.2020
au
Telstra, Broadcast Delivery| www
12.2018 - 03.2020
WRITER/COMMENTATOR/ CONTENT PRODUCER, Volunteer
Eastern Football Netball League
06.2016 - Current
Journalist
02.2014 - 06.2016
Journalist/Writer
LIGHT FM
11.2011 - 09.2013
Production Manager/Announcer/Copy Writer
Power FM
Producer/Panel Operator
Sports Editor/ Content Coordinator/ /Announcer/ Copy Writer
More FM
Sports Journalist/Feature Writer
Manukau Daily News