Summary
Work History
Education
Skills
Timeline
Generic

Brett Blennerhassett

Goulburn Weir,Victoria

Summary

l am a highly motivated 61 year old male with many years of experience in retail and trade, l am reliable and capable of working unsupervised to achieve goals.

Work History

Customer Sales Assistant

Bunnings
Shepparton, VIC
10.2023 - Current
  • Responded to customer questions about products and services.
  • Provided detailed product information to customers.
  • Answered customer inquiries in a timely and friendly manner.
  • Greeted customers upon entering the store.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Recommended, selected and located merchandise based on customer desires.
  • Assisted with restocking shelves and straightening displays.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prepared presentations for management team regarding new product launches or promotions.
  • Greeted customers to determine wants or needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Described merchandise and explained use, operation and care.
  • Demonstrated how products work and answered questions about them.

Department Manager

Safeway Supermarkets
Diamond Valley, VIC
1978 - 1987
  • Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
  • Provided technical support as needed when troubleshooting issues related to equipment or software.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Conducted regular performance reviews to monitor progress of individual employees.
  • Developed promotional campaigns to increase brand recognition in target markets.
  • Worked closely with sales associates to complete tasks.
  • Handled shift overstock, restocking and inventory control.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
  • Managed budgets effectively by making sure costs stayed within allocated limits.
  • Identified training needs among staff members and organized relevant workshops accordingly.
  • Collaborated with other departments to ensure smooth flow of operations across multiple teams.
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Recognized by management for providing exceptional customer service.

Sales Merchandiser

Pepsico
Melbourne, VIC
1987 - 1994
  • Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
  • Explained product features and benefits to company staff members and customers.
  • Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
  • Created customized presentations for clients demonstrating the value of company products.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Prepared weekly and monthly reports summarizing store visits, competitive activities, account performance.
  • Developed product purchasing and sales strategies according to company budgets.
  • Monitored competitor activity to identify potential threats or opportunities in the marketplace.
  • Researched and identified new sales opportunities, markets, and products.
  • Tracked product and supply inventories and reported findings to supervisors.
  • Maintained relationships with key personnel of major accounts to ensure product availability and visibility.
  • Conducted regular store visits to evaluate merchandising standards and ensure compliance with corporate guidelines.
  • Managed inventory levels across multiple stores ensuring appropriate stock levels at all times.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Communicated and coordinated planogram execution with store management.
  • Implemented strong product marketing strategies by collaborating with sales teams.
  • Ensured accurate implementation of planograms throughout assigned territory.
  • Collaborated with company managers regarding product pricing, promotions and markdowns.
  • Developed strong working relationships with store managers and other key personnel.
  • Reviewed POS data from retailers to identify areas of opportunity for increasing sales volume.
  • Scanned shelves and product cases for expired stock to discard outdated items.
  • Built product displays and placed appropriate signage for merchandise.
  • Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
  • Developed store-specific plans that increased overall sales performance by 20%.
  • Coordinated onsite promotions and events to drive traffic and encourage trial of new products.
  • Examined stock to verify conformance to quality specifications and took pride in products being distributed.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Communicated regularly with customers regarding changes in product lines, promotions.
  • Identified needs of customers promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Sales Representative

Nikpol P/L
Heatherton, VIC
1995 - 2005
  • Ensured that all orders were accurately fulfilled according to established timelines.
  • Developed and implemented policies, procedures, and systems to ensure efficient management of supplies.
  • Managed the return process for defective items in accordance with company policy.
  • Monitored inventory levels, ordered new materials when needed, and tracked shipments to ensure timely delivery.
  • Analyzed various aspects of corporate logistics to determine most cost-effective or efficient means of transporting products.
  • Maintained accurate records of all purchases made including item numbers, quantities purchased, prices paid and dates received.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Resolved any discrepancies between invoices and purchase orders in a timely manner.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Identified new business opportunities by analyzing industry trends.
  • Responded promptly to customer inquiries regarding products or services.
  • Assisted salesforce with customer leads and follow up to build constant contact.
  • Gathered customer feedback on product performance and service quality.
  • Managed sample product distribution and customer incentive programs to increase sales.
  • Generated leads through cold-calling, networking events, and digital campaigns.
  • Prepared reports summarizing sales activity for management review.
  • Organized trade shows and conferences to promote products or services.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Developed and implemented marketing strategies to drive sales growth.
  • Created and maintained relationships with customers, vendors, and other stakeholders.
  • Listened to customer needs to identify and recommend best products and services.
  • Analyzed competitive products in the marketplace.
  • Handled customer inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

State Sales Manager

Nikpol P/l
Heatherton, VIC
2005 - 2009
  • Collaborated closely with internal teams such as design, production, finance.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Greeted and assisted customers to foster positive experiences.
  • Assisted salesforce with customer leads and follow up to build constant contact.
  • Responded promptly to customer inquiries regarding products or services.
  • Recruited, hired and trained new hires to optimize profitability.
  • Generated leads through cold-calling, networking events, and digital campaigns.
  • Prepared reports summarizing sales activity for management review.
  • Developed positive relationships with new and existing customers, leading to increased sales opportunities.
  • Developed and implemented marketing strategies to drive sales growth.
  • Created and maintained relationships with customers, vendors, and other stakeholders.
  • Analyzed competitive products in the marketplace.
  • Listened to customer needs to identify and recommend best products and services.
  • Negotiated contracts with suppliers of goods and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Consolidated and prepared monthly sales reports for each department to track performance versus budget.
  • Maintained updated knowledge through continuing education and advanced training.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Business Development Manager

Nikpol P/L
Heatherton, VIC
2009 - 2011
  • Reported product quantities, team productivity and expenditures to supervisors for review.
  • Reviewed customer orders and prepared items for shipment according to specifications provided by customers.
  • Conducted market research and reported on competitors.
  • Supported sales team members to drive growth and development.
  • Generated leads through cold calling prospects or utilizing online resources such as LinkedIn or other social media platforms.
  • Oversaw regional and local sales managers and staff.
  • Attended regular meetings with senior management team members to discuss progress towards achieving set targets.
  • Prepared monthly reports on account activities, sales results, and other performance metrics.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Achieved company growth and brand development through market expansion and sales.
  • Developed strategies for increasing revenue by identifying new markets or untapped customer segments.
  • Created marketing materials such as brochures, flyers, emails. to promote products and services.
  • Developed and maintained customer relationships to ensure repeat business.
  • Processed orders from customers accurately and efficiently according to established procedures.
  • Collaborated with management team in setting short-term objectives as well as long-term goals for the organization.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Developed and implemented new sales strategies to update product lines.
  • Performed sales consultations and educated clients on products and services.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Provided training and support to new sales representatives on product features and benefits.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Maintained updated knowledge through continuing education and advanced training.
  • Recognized by management for providing exceptional customer service.
  • Delivered products to customer locations on time.

Cabinetmaker and Installer

Self employed
Whittlesea, VIC
2011 - 2023
  • Maintained records of all construction activities including materials used, labor costs.
  • Troubleshot issues related to existing equipment on-site during renovations.
  • Performed demolition of existing structures, such as walls, floors, and ceilings.
  • Ensured proper installation of electrical wiring and plumbing systems according to local codes.
  • Coordinated deliveries of necessary supplies for each job.
  • Removed old fixtures and appliances from the site.
  • Developed long-term relationships with vendors for discounted rates on materials needed for jobsites.
  • Repaired or replaced damaged plumbing fixtures with new ones.
  • Managed subcontractors working on renovation projects.
  • Provided guidance to customers on product selection and design considerations.
  • Monitored progress of projects to ensure timely completion within budget parameters.
  • Inspected structure for any damage prior to beginning the renovation process.
  • Followed up with clients after completion of work to ensure satisfaction.
  • Installed new drywall, flooring, ceiling tiles, insulation, and other building materials.
  • Supervised overall safety protocols while working at the job site.
  • Responded quickly to emergency repair requests from clients.
  • Created detailed estimates for proposed projects based on customer requirements.
  • Installed cabinetry and countertops in kitchens and bathrooms.
  • Collaborated with others to discuss new opportunities.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Achieved cost-savings by developing functional solutions to problems.
  • Delivered products to customer locations on time.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Cabinetmaking - Cabinetmaking

Tafe
Melbourne, VIC
02-2013

High School Diploma -

Diamond Creek Secondary
Diamond Creek
12-1978

Skills

  • Client Needs Assessment
  • Marketing Strategy
  • Lead Generation
  • Product Knowledge
  • Loss Prevention
  • Store Organization
  • Customer Assistance
  • Retail Merchandising
  • Creative Thinking
  • Meeting Sales Goals
  • Store Opening and Closing
  • Relationship Building
  • Attention to Detail
  • Basic Mathematics
  • Sales and Promotions
  • Product and Service Sales
  • Excellent Written and Verbal Communication
  • Customer Service
  • Positive Customer Engagement
  • Goal-Driven
  • Merchandise Receiving and Handling
  • Flexible Hours
  • Adaptable and Flexible
  • Reliable and Responsible
  • Exceeding Customer Expectations
  • Strong Communication and Interpersonal Skills
  • Item Ticketing and Pricing
  • Product Merchandising
  • Decision-Making
  • Merchandising and Display
  • Organization
  • Repair Cost Estimation
  • Honest and Dependable
  • Computer Proficiency and Microsoft Office

Timeline

Customer Sales Assistant

Bunnings
10.2023 - Current

Department Manager

Safeway Supermarkets
1978 - 1987

Sales Merchandiser

Pepsico
1987 - 1994

Sales Representative

Nikpol P/L
1995 - 2005

State Sales Manager

Nikpol P/l
2005 - 2009

Business Development Manager

Nikpol P/L
2009 - 2011

Cabinetmaker and Installer

Self employed
2011 - 2023

Cabinetmaking - Cabinetmaking

Tafe

High School Diploma -

Diamond Creek Secondary

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Brett Blennerhassett