Brett Bottros

• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Collaborated with team members to optimize production processes and improve overall performance.

Sales by individually assessing customers needs for their lifestyle and circumstances and customizing the best options for them into a package.

Selling the benefits of different types of frames and lenses customized to the customers needs making sales to individuals from between $200 -$1500.

Take patients physical measurements and selecting the correct fitting Glasses and lens measurements including for Multifocal and specialist lenses.

Provide Quotes and Close the sale as well as take payment.
Answering the phone and personal inquiries and managing and booking in the optometrists diary.

Testing and measuring the patients eye health. Including using a 3D eye scanning machine, eye pressure testing machine and conducting tests and instructions on Patients using a Visual fields machine, while assessing the reliability of the results of these tests.

Some of the more specific tasks are:

• Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
• Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
• Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
• Filed claims with vision and medical insurance companies to garner payment for optical services.
• Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
• Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
• Adjusted and repaired new and previously purchased frames to satisfy customer demands.
• Aided in selection of eyeglass frames based on customer preferences.
• Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

• Dealt politely with Customers both on phone and in person.
• Managed time and stuck to schedules of dates and times of arranged cleaning services.
• Dealt with personal customers in consistently polite and friendly manner even when difficulties arose.
• For year followed weekly cleaning schedule for multiple businesses.
• Regularly serviced and managed cleaning of over 50 retail stores and restaurants plus house clients
• Used Microsoft office and other tools to create invoices and quotation documents.
• Corresponded with customers via email and phone to arrange cleaning services
• Quoted and calculated time and cleaning costs for customers
• Setup safety barriers and equipment for safe work environment
• Directed and supervised contracted staff.
• Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
• Delivered high quality and very satisfactory work standard keeping customers for 9+ years.

• Excellent customer service and dispute resolution skills displayed in often busy and challenging service area .
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours across night, weekend and holiday shifts.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Followed direction and schedule of business owner
• Trusted to work unsupervised and complete tasks at high work rate including cleaning 50+ stores per day.
• Received and accepted training and worked to high standard of cleaning.
• Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
• Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.

• Given responsibility to access and make decisions whether customer complaints were based on genuine product defects and deny or accept claim for customer refund.
• Processed 30+ claims per day
• Analysis of complex cases of denying or accepting refund for customer.
• Followed direction of returns manager.
• Interacted with team in polite and effective manner.
• Interacted and communicated with management over product issues.
• Checked quality of imported products by breaking them down using tools and techniques and documented them
• Prepared variety of different written communications, reports and documents.

• Worked in over 10 work environments with different tasks and different staff efficiently across factory's in Melbourne's south eastern suburbs.
• Followed work schedules and received favorable feedback
• Received positive feedback from agency, turned up to booked shifts and scheduled.
• Ended up employed by satisfied temporary assignment - Ozito Power tools.

• Checked packages and merchandise for damage and notified vendors.
• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
• Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
• Improved efficiency with quick and accurate loading of boxes.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Moved cardboard, plastic ties and other debris from unboxing to trash.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Used Forklift safely.