BRETT DOUGLAS
BLAKEHURST,NSW
Summary
Experienced Operations Manager with proven commercial and business management experience. Proven negotiation skills in a diverse international business environment. Demonstrated Business Process Improvement, Project Management and Business Systems expertise. Proven ability to successfully manage performance, improve results and add value to an organisation. Demonstrated ability to communicate at all levels – including staff, management, service providers and customers.
Overview
31
31
years of professional experience
Work History
Director of Operations and Pastoral Development
MTS LIMITED
05.2018 - Current
- Management and oversight of MTS ministry apprenticeship training frameworks
- Financial control, budgeting and reporting for MTS Limited
- Operational, legislative and taxation compliance for registered charity
- Systems development and operations
- Oversight and development of staff team, service providers and contractors.
Service Process Specialist
GWA BATHROOMS & KITCHENS
01.2014 - 05.2018
- Identification and management of continuous improvement projects and initiatives
- Development of nationally consistent customer service work processes underpinning corporate strategy
- Facilitation of process improvement workshops and service training and development requirements.
Workstream Manager
THE CHINA NAVIGATION COMPANY PTE LTD
04.2011 - 12.2013
- Business systems project management including selection, implementation, training and integration of corporate business systems
- Leading Business Improvement and Process Mapping projects focused on reduce waste and align with corporate strategic objectives
- Corporate Business System training.
Business Development Manager
AGILITY PROJECT LOGISTICS
01.2010 - 04.2011
- Growth and management of freight forwarding business between Australia and PNG / Pacific Islands
- Development of Project Logistics business opportunities throughout NSW.
Regional Commercial Manager
SWIRE SHIPPING LIMITED
06.2007 - 01.2010
- Optimisation of agent’s personnel, organisational structures and operating standards throughout the South Pacific Region
- Identify and implement business growth opportunities for owned agency businesses
- Development of industry best practice marketing, sales and customer service
- Establishment and implementation of global performance criteria (KPI’s) and performance measurement process.
Business Manager
SWIRE SHIPPING LIMITED
04.2005 - 06.2007
- Development and implementation of new business systems common business processes / procedures
- Project manager for re-branding of 8 multi-national liner shipping services into one brand – Swire Shipping
- Development and procurement of electronic and printed collateral to promote new brand.
Commercial Manager, New Guinea Pacific Line
SWIRE SHIPPING LIMITED
07.2002 - 04.2005
- Commercial management of US$60 million per annum international shipping trade
- Negotiation and day to day management of commercial contracts with international customers and service providers.
Administrator
ST MATTHIAS CHURCHES
01.2001 - 07.2002
- Responsible to board of directors and all stakeholders for management of all financial, administrative and logistics operations within an A$1.6 mill per annum budget
- 17 Churches, 20 Full time staff
Logistics Assistant Manager
SYDNEY ORGANISING COMMITTEE FOR THE OLYMPIC GAMES (SOCOG)
10.1999 - 12.2000
- Team leader of employees, contractors and volunteers for Olympic Village fit out
- Olympic Village Logistics Operations Service Manager.
Seaman Officer
ROYAL AUSTRALIAN NAVY (RAN)
01.1993 - 10.1999
Education
Skills
Operational Efficiency
Operations Oversight
Strategic planning and execution
Process Improvement
Business Management
Cost Control
Data Analysis
Data Management
Budget Development
Financial Oversight
Performance Improvement
References
Available on request.
Timeline
Director of Operations and Pastoral Development
MTS LIMITED
05.2018 - Current
Service Process Specialist
GWA BATHROOMS & KITCHENS
01.2014 - 05.2018
Workstream Manager
THE CHINA NAVIGATION COMPANY PTE LTD
04.2011 - 12.2013
Business Development Manager
AGILITY PROJECT LOGISTICS
01.2010 - 04.2011
Regional Commercial Manager
SWIRE SHIPPING LIMITED
06.2007 - 01.2010
Business Manager
SWIRE SHIPPING LIMITED
04.2005 - 06.2007
Commercial Manager, New Guinea Pacific Line
SWIRE SHIPPING LIMITED
07.2002 - 04.2005
Administrator
ST MATTHIAS CHURCHES
01.2001 - 07.2002
Logistics Assistant Manager
SYDNEY ORGANISING COMMITTEE FOR THE OLYMPIC GAMES (SOCOG)
10.1999 - 12.2000
Seaman Officer
ROYAL AUSTRALIAN NAVY (RAN)
01.1993 - 10.1999
Similar Profiles
Mosha KingMosha King
Customer Service at MASA Global, MASA MTS and MASA TRS Are Registered Trade Names andCustomer Service at MASA Global, MASA MTS and MASA TRS Are Registered Trade Names and
Shaniya WolfeShaniya Wolfe
System Administrator at MTS Modest Technologies SoultionSystem Administrator at MTS Modest Technologies Soultion
Joseph BrowellJoseph Browell
Maintenance engineer at Broom mtsMaintenance engineer at Broom mts
Erini KonstantakopoulosErini Konstantakopoulos
Co-Care Disability Services (Work Placement) at IanCo-Care Disability Services (Work Placement) at Ian
Annalise HarperAnnalise Harper
Youth Worker at Bay City Care - Youth InitiativeYouth Worker at Bay City Care - Youth Initiative