Brett Hughes
Corowa,NSW
Summary
:Experienced hospitality professional prepared for management roles. Proven ability to optimize guest satisfaction, streamline operations, and enhance team productivity. Strong focus on team collaboration, adaptability, and achieving results. Skills include staff management, budget oversight, and strategic planning. Reliable and flexible with changing needs in fast-paced environment.
:Highly energetic hotel manager with more than 40 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
:Experienced with managing hotel operations and elevating guest experiences. Utilizes leadership skills to guide teams and enhance service quality. Knowledge of effective staff training and conflict resolution strategies.
Overview
34
34
years of professional experience
Work History
Hotel Manager
Australian Hotel
Corowa, NSW
01.2006 - 08.2025
- Oversaw daily hotel operations, ensuring exceptional guest experiences and adherence to service standards.
- Developed and implemented operational policies, enhancing efficiency across departments.
- Led staff training programs, improving team performance and service delivery.
- Managed budgeting processes, optimizing resource allocation to maximize profitability.
- Coordinated with vendors, ensuring timely delivery of supplies and adherence to quality standards.
- Collaborated with marketing teams to develop promotional strategies that increased occupancy rates during peak seasons.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
Hotel Manager
ALH/Australian Leisure & Hospitality
Melbourne, VIC
02.1992 - 12.2005
- Assisted in daily operations and guest services to ensure smooth hotel functioning.
- Supervised daily hotel operations to ensure exceptional guest experiences and service quality.
- Coordinated front desk activities, optimizing staff schedules and enhancing workflow efficiency.
- Implemented training programs for staff, fostering skill development and improving service consistency.
- Managed guest relations, addressing complaints promptly to maintain high satisfaction levels.
- Conducted regular inspections of hotel facilities, ensuring compliance with safety and cleanliness standards.
- Developed and executed operational procedures that streamlined processes and improved overall performance.
- Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.
Education
No Degree - NA
Woy Woy High School
Woy Woy, NSW03-1986
Skills
- Guest relations management
- Guest complaint resolution
- Guest services management
- Cash handling
- Staff scheduling
- Interpersonal communications
- Hospitality
- Staff supervision
- Outstanding communication skills
- Employee development
- Strategic planning and analysis
- Marketing
Timeline
Hotel Manager
Australian Hotel
01.2006 - 08.2025
Hotel Manager
ALH/Australian Leisure & Hospitality
02.1992 - 12.2005
No Degree - NA
Woy Woy High School