Brett James
Tweed Heads,NSW
Summary
Dynamic leader with a proven track record at Pickering Used Car Clearance Centre, enhancing customer satisfaction and expanding market share through strategic sales and marketing initiatives. Skilled in negotiation and customer service, consistently exceeding sales targets. Cultivates lasting relationships and excels in team motivation and goal achievement, driving business growth with a focus on achievements over tasks.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Assistant Used Car Manager
Pickering Used Car Clearence Centre
08.2019 - Current
- Maximized showroom utilization, employing strategic merchandising techniques to showcase top-selling models effectively.
- Increased customer satisfaction rates by providing excellent service and addressing client concerns promptly.
- Maintained up-to-date knowledge of industry trends and regulations affecting pre-owned vehicle sales.
- Improved sales performance by implementing effective marketing strategies and organizing promotional events.
- Expanded dealership''s market share through targeted outreach to local businesses and community organizations.
- Reduced overhead costs by negotiating better deals with suppliers and streamlining administrative tasks.
- Supported the general manager in daily operations while managing multiple aspects of the dealership''s business simultaneously.
- Played a key role in resolving customer complaints, turning negative experiences into opportunities for repeat business.
- Cultivated a professional and welcoming atmosphere at the dealership, fostering long-term customer loyalty.
- Assisted in developing an online presence for the dealership, increasing visibility among potential clients searching for used cars online.
- Collaborated with the sales team to achieve monthly revenue goals consistently.
- Identified new revenue-generating opportunities through creative initiatives such as trade-in events or partnerships with local organizations.
- Consistently exceeded individual sales targets while providing guidance and mentorship to junior sales team members.
- Enhanced used car inventory management, streamlining processes for vehicle acquisition and disposal.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Finance Broker
Self Employed
07.2017 - 06.2019
- Assisted in developing training materials used to educate new hires on best practices in finance brokering.
- Enhanced client satisfaction by providing tailored financial solutions and exceptional customer service.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance at all times.
- Kept abreast of changes in lending policies by routinely attending workshops, seminars, and webinars related to finance brokerage.
- Streamlined loan application processes for quicker approvals and increased productivity.
- Conducted comprehensive financial analyses to identify optimal lending options for clients'' unique needs.
- Provided clear communication throughout the loan process, keeping clients informed every step of the way.
- Managed a diverse portfolio of loans, effectively minimizing risk while maximizing returns for clients.
- Successfully closed deals with a high rate of client retention and repeat business.
- Applied expert negotiation tactics when liaising between clients and lenders to achieve mutually beneficial outcomes.
- Developed strong relationships with key stakeholders, fostering trust and loyalty from both clients and lenders.
- Negotiated favorable terms with lenders, securing advantageous interest rates for clients.
Used Car Sales Consultant
Cumberlandford
06.2009 - 06.2017
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
- Assisted clients in selecting suitable warranty packages, ensuring complete understanding of coverage and benefits offered.
- Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
- Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
Used Car Sales Consultant
Nepean Motor Group
06.2005 - 06.2009
- Improved client retention rate by ensuring top-notch after-sales support and addressing concerns promptly.
- Collaborated with service department to schedule maintenance appointments, fostering seamless customer experiences throughout ownership lifecycle.
- Maintained detailed records of all transactions for accurate reporting purposes, contributing to improved overall financial performance tracking measures.
- Negotiated trade-ins fairly while maximizing dealership profits, striking a balance between meeting customer expectations and achieving company goals.
- Enhanced team collaboration by sharing best practices and supporting colleagues in meeting their targets.
- Developed a loyal customer base by delivering exceptional service, leading to increased referrals and repeat business.
- Exceeded monthly sales targets consistently, utilizing strong negotiation skills and product knowledge.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency and more informed decisionmaking.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
Painter & Decorator
Walter Construction Group
01.1998 - 06.2005
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
Education
High School Diploma -
De La Salle College
School10-1997
Skills
- Strong negotiation skills
- Customer service expertise
- Sales presentations
- Vehicle appraisal
- Customer relationship building
- Staff training and development
- Sales coaching
- Customer tracking
- Vehicle acquisition
- Reconditioning oversight
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Active listening
- Effective communication
- Detail-oriented
- Relationship building
- Goal setting and achievement
Certification
Cert IV Financial Services
References
Nadeem Khan - 0418 415 838
Dealer Principal
Pickering Automotive Group
Nepean Motor Group
Allan Latham - 0400 916 609
Used Car Manager
Pickering Automotive Group
Timeline
Assistant Used Car Manager
Pickering Used Car Clearence Centre
08.2019 - Current
Finance Broker
Self Employed
07.2017 - 06.2019
Used Car Sales Consultant
Cumberlandford
06.2009 - 06.2017
Used Car Sales Consultant
Nepean Motor Group
06.2005 - 06.2009
Painter & Decorator
Walter Construction Group
01.1998 - 06.2005
High School Diploma -
De La Salle College
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