Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Brett Larsen

Biggera Waters

Summary

Dynamic customer service professional with a proven track record at Southport Sharks, recognized for exceptional service and conflict resolution skills. Adept at cash handling and fostering team collaboration, I consistently exceeded customer satisfaction by implementing innovative solutions and enhancing guest relations. Committed to creating a positive and efficient service environment.

Overview

1
1
Certification

Work History

Runawat Bay Tavern

avc
Runaway Bay
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Southport Sharks

southport sharks
Parkwood
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Csi

csi
Southport
  • Answered patron questions about gaming machine functionality and explained how to properly use devices.
  • Verified winnings, payouts and jackpots accurately and in a timely fashion.
  • Promoted positive guest relations by resolving disputes quickly and offering complimentary services.
  • Enforced safety protocols at all times within the gaming area such as no smoking policies or age restrictions for certain games and machines.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Skills

  • Customer service
  • Conflict resolution
  • Cash handling
  • Team collaboration
  • Safety enforcement
  • Customer relationship management

Certification

rsa

rsg

clo

cert iv

Timeline

Runawat Bay Tavern

avc

Southport Sharks

southport sharks

Csi

csi

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Brett Larsen