BRETT MCKENZIE
Mackay,QLD
Summary
Dependable retail sales/warehouse professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using POS and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Sales Team Member
Fantastic Furniture
02.2019 - 09.2024
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases by following business values
- Replenished sales floor merchandise and organized shelves, furniture for optimal appearance.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Participated in store promotions and visual merchandising efforts, driving sales growth and attracting new customers.
- Trained new team members on best practices for sales success, improving overall team performance.
- Increased store revenue through upselling techniques and suggestive selling.
- Handled cash transactions accurately, maintaining proper cash handling procedures at all times.
- Contributed to an inclusive work environment by actively participating in team meetings and sharing ideas for improvement.
- Maintained compliance with company policies and procedures while consistently meeting or exceeding performance metrics.
- Resolved customer complaints professionally, resulting in increased customer satisfaction ratings.
- Implemented loss prevention measures to minimize shrinkage and maintain profitability.
- Collaborated with team members to achieve monthly sales targets and KPIs.
- Demonstrated adaptability by cross-training in various areas of the business as needed to support overall store operations.
Warehouse Team Member
Fantastic Furniture
01.2019 - 09.2024
- Kept warehouse and equipment in good working order in line with WH&S requirements.
- Operating pallet jack, walkie stacker and manual handling equipment to receive and transport items from various areas of unloading area to warehouse.
- Assured product quality control by conducting visual inspections before customer collection and reporting any damaged items immediately for replacement or further investigation.
- Operated various types of material handling equipment proficiently while adhering to safety guidelines at all times.
- Managed incoming stock by efficiently unloading trucks, verifying contents against manifests, and promptly placing items into designated locations within the warehouse.
- Participated in monthly Tool Box talks
- Safeguarded inventory accuracy with meticulous record keeping, routine cycle counts, and prompt resolution of discrepancies.
- Safe workplace practices
- Incident and hazard reporting
- Extensive Customer Service
- Collaborating with delivery drivers to ensure professional delivery of products
- Higher Duties and responsibilities when management away
- Trained new team members on warehouse procedures, protocols and best practices, ensuring smooth onboarding process for new hires.
- Participated in continuous improvement initiatives, identifying areas for optimization within the warehouse environment.
- Maintained clean, orderly work environment free of hazards.
Warehouse Worker
Amart Furniture
01.2019 - 01.2019
- Loaded, unloaded, and moved material to and from storage areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Achieved timely dispatch of orders using effective time management
Sales Assistant - BottleShop
Seaforth General Store
01.2012 - 01.2018
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Handled inquiries regarding deliveries, purchase orders and other customer-facing processes.
- Processed transactions accurately while maintaining a high level of customer service
- Stock Integrity
- Maintained high sanitation standards by regularly cleaning workspaces, equipment, and utensils.
- Loading and stocking coolrooms
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed efficient cash register operations.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Store Person / Delivery Driver
Hanly Confectionary
01.2011 - 01.2012
- Organising orders, loading and unloading trucks
- Ensured accurate orders by closely working with dispatch teams and customers to confirm details.
- Operated forklifts efficiently during material movement tasks.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Handled invoicing and financial transactions professionally, contributing to smooth business operations.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Cleanliness by implementing efficient cleaning techniques and processes.
Store Person
Porters Trade Centre
01.2011 - 01.2012
- Taking Wood orders
- Checking stock levels
- Putting away incoming stock
- Provided general cleaning of spaces before, during, and after trade
- Met customer service expectations through problem resolution, daily communication and follow-up.
Warehouse Worker
Dreamworld
01.2008 - 01.2008
- Picking and packing orders
- Loaded, unloaded, and moved product to and from storage and production areas.
- Facilitated timely invoicing for services rendered, improving cash flow management.
- Handled stock with care while transporting from truck to loading area.
- Promoted public health and safety by ensuring the timely removal of waste materials from park
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
Education
High School -
Skills
- Customer Relationship Building
- Cash handling proficiency
- Goal-oriented mindset
- Brand representation
Certification
Certificate III Retail
Timeline
Retail Sales Team Member
Fantastic Furniture
02.2019 - 09.2024
Warehouse Worker
Amart Furniture
01.2019 - 01.2019
Warehouse Team Member
Fantastic Furniture
01.2019 - 09.2024
Sales Assistant - BottleShop
Seaforth General Store
01.2012 - 01.2018
Store Person / Delivery Driver
Hanly Confectionary
01.2011 - 01.2012
Store Person
Porters Trade Centre
01.2011 - 01.2012
Warehouse Worker
Dreamworld
01.2008 - 01.2008
High School -
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