Summary
Overview
Work History
Education
Skills
Timeline
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Brett Miller

Rosemeadow,NSW

Summary

Proven Disability Support Worker with a track record of enhancing client independence and quality of life through personalized support plans and compassionate care at United For Care. Skilled in disability awareness and relationship building, I consistently achieve positive outcomes, evidenced by a 95% client satisfaction rate. Expert in health and safety management, I advocate effectively for client needs while fostering significant improvements in their daily living conditions.

Overview

17
17
years of professional experience

Work History

Disability Support Worker

United For Care
01.2021 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Implemented behavior management techniques when required for the safety of both clients and staff members involved.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Kept accurate records for client files and handled related paperwork.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
  • Adhered to company requirements for patient interactions and care standards.
  • Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
  • Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
  • Participated in ongoing professional development opportunities to stay current on industry best practices.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Assessed risk factors of patients and made referrals for further services.
  • Facilitated family meetings to discuss patient care plans.
  • Current client: Huntingtons Disease
  • Age 53
  • Care is 2:1
  • Knowledge in Huntingtons Disease and client relates to me extremely well,can be discusses at a meeting.

Medical Transport Officer

Gandangara Transport Services
01.2017 - 01.2021
  • Proactively addressed potential challenges and risks within transport operations, implementing mitigating strategies to ensure minimal disruption in service delivery.
  • Maintained strict compliance with safety regulations and industry standards, minimizing accidents and incidents during transport operations.
  • Conducted performance evaluations to identify areas of improvement, driving employee growth and development within the transport team.
  • Streamlined dispatching processes to ensure optimized resource utilization, reducing idle time for drivers and vehicles.
  • Promoted a culture of continuous improvement among transport staff through regular feedback sessions and open dialogue forums.
  • Established strong relationships with clients by consistently delivering high-quality services that met or exceeded expectations.
  • Participated in industry conferences to stay abreast of emerging trends, technologies, and best practices in transportation management strategies.
  • Improved transportation efficiency by streamlining routing and scheduling processes.
  • Coordinated emergency response efforts during critical situations, maintaining swift resolution times while prioritizing safety.
  • Enhanced communication between transport staff and clients by implementing a centralized tracking system.
  • Ensured timely deliveries for customer satisfaction with proper planning and resource allocation.
  • Coordinated schedules and communicated changes to customers.
  • Worked with service providers to resolve issues and correct delays.
  • Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Aged Care Bus Driver

Whiddon Group
02.2014 - 01.2017
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Inspected bus for any mechanical issues before departure.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Aided passengers with disabilities or special needs.
  • Updated and maintained accurate trip logs and records.
  • Inventoried bus emergency and first aid supplies and equipment.

Aged Care Bus Driver

Hardi Aged Care
01.2008 - 02.2014
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Conducted pre-trip inspections of bus for safe operation.
  • Acted calmly, productively and professionally under pressure for helpful emergency response.
  • Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
  • Received excellent customer reviews for friendly, punctual transport services.
  • Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
  • Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
  • Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
  • Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Trained new bus drivers in company policies, route navigation techniques, and safety protocols to ensure smooth onboarding experiences.
  • Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
  • Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
  • Monitored onboard security systems such as cameras or alarms to ensure the well-being of all passengers during their commute.
  • Inspected bus for any mechanical issues before departure.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Aided passengers with disabilities or special needs.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Updated and maintained accurate trip logs and records.
  • Inventoried bus emergency and first aid supplies and equipment.

Education

Graduate Certificate - First Aid & CPR

Australia Wide First Aid
Campbelltown, NSW
09.2023

Certificate III - Disability Studies

Capital Careers
Parramatta, NSW
12.2022

Certificate IV In Disability - Disability Studies

Capital Careers
Parramatta, NSW
12.2022

Graduate Certificate - Understanding Dementia

Tasmania University
Tasmania (Australia)
03.2022

Graduate Certificate - Preventing Dementia

Tasmania University
Tasmania (Australia)
03.2022

Graduate Certificate - Understanding Traumatic Brain Injury

Tasmania University
Tasmania (Australia)
03.2022

Skills

  • Daily living assistance
  • Housekeeping and meal preparation
  • Personal Care
  • Independent Living Support
  • Relationship Building
  • Disability Awareness
  • Documentation skills
  • Documentation And Reporting
  • Client Confidentiality
  • Incident Reports
  • Disability Services
  • Mobility support
  • Meal Planning
  • Computer Skills
  • Health and safety
  • Daily Living Requirements
  • Individual Support Plans
  • Household chores
  • Dressing assistance
  • Creative Thinking
  • Risk Assessments
  • Family Communication
  • Emotional Support
  • Transportation Assistance
  • Team Leadership
  • Social Skills Development
  • Safety Management
  • Personal Growth Support
  • Client Transportation
  • Feeding Assistance
  • Medication organization
  • Grooming support
  • Behavior Support Plans
  • Flexible Schedule
  • Recreational Activities
  • Housekeeping skills
  • Lifestyle Support
  • Progress Documentation
  • Family liaison
  • Long-Term Care
  • Decision-Making
  • Patient support
  • Infection Control
  • Assessing needs
  • Managing records
  • CPR/AED
  • Paperwork Organization
  • Heartsaver First Aid CPR AED (First Aid CPR AED)

Timeline

Disability Support Worker

United For Care
01.2021 - Current

Medical Transport Officer

Gandangara Transport Services
01.2017 - 01.2021

Aged Care Bus Driver

Whiddon Group
02.2014 - 01.2017

Aged Care Bus Driver

Hardi Aged Care
01.2008 - 02.2014

Graduate Certificate - First Aid & CPR

Australia Wide First Aid

Certificate III - Disability Studies

Capital Careers

Certificate IV In Disability - Disability Studies

Capital Careers

Graduate Certificate - Understanding Dementia

Tasmania University

Graduate Certificate - Preventing Dementia

Tasmania University

Graduate Certificate - Understanding Traumatic Brain Injury

Tasmania University

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Brett Miller