Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brett Morgan

Sydney

Summary

Experienced in supervising hotel night operations, ensuring smooth functioning and guest satisfaction.

Overview

12
12
years of professional experience

Work History

Hotel Night Manager

Castlereagh Boutique Hotel
01.2013 - Current
  • Developed effective strategies to optimize room occupancy rates, maximizing revenue potential during off-peak hours.
  • Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
  • Collaborated with daytime management to maintain consistency in hotel policies and procedures across all shifts.
  • Increased efficiency in handling guest complaints by implementing standardized protocols for logging and resolving issues.
  • Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
  • Managed reservation inquiries and booking adjustments, ensuring timely room availability for all guests.
  • Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.
  • Provided support for large-scale events held at the hotel venue, coordinating logistics with event planners and caterers when needed during overnight hours.
  • Conducted regular walk-throughs of hotel property, identifying any areas requiring attention or improvement efforts from relevant departments.
  • Coordinated with housekeeping and maintenance departments to guarantee rooms were prepared according to guest preferences and standards.
  • Developed strong relationships with local law enforcement, ensuring timely responses to any security concerns that arose during overnight hours.
  • Assisted in employee training programs, fostering excellent customer service skills among new hires.
  • Spearheaded initiatives aimed at reducing energy consumption during nighttime operations, resulting in substantial cost savings for the hotel.
  • Handled emergency situations with professionalism, maintaining guest safety as the top priority.
  • Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
  • Enhanced guest satisfaction by promptly addressing concerns and resolving issues during overnight shifts.
  • Streamlined nightly audit procedures for increased efficiency and accuracy in financial reporting.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Provided services efficiently and with high level of accuracy.
  • Developed and implemented marketing strategies to promote hotel services.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Assisted with development and distribution of marketing materials for facility.

Education

Bachelor of Arts - Film Studies/Art History

University of Sydney
Sydney, NSW
03-2016

Skills

  • Strong organization
  • Attention to detail
  • Staff training and development
  • Problem-solving abilities
  • Verbal and written communication
  • Complaint handling
  • Task delegation
  • Policy enforcement
  • Property management systems
  • Security awareness
  • Reservation management
  • Safety procedures

Languages

Japanese
Professional Working

Timeline

Hotel Night Manager

Castlereagh Boutique Hotel
01.2013 - Current

Bachelor of Arts - Film Studies/Art History

University of Sydney

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Brett Morgan