Brett NAUMANN
Kooringal,QLD
Summary
Proven leader with a track record at Commonwealth Bank, adept in teamwork and collaboration, and excelling in client service. Mastered cash handling and workflow improvements, boosting team efficiency and client satisfaction. Skilled in fostering professional relationships and multitasking, consistently achieving and surpassing set goals through strategic planning and detailed attention.
Overview
41
41
years of professional experience
Work History
Team Leader
Auswide Bank
Rockhampton, QLD
10.2021 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Dealing with and assisting clients to meet all their financial and personal goals through having quality conversations.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Assistant Manager
Commonwealth BankBank
Rockhampton, QLD
02.1984 - 10.2021
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Dealing with and assisting clients to meet all their financial and personal goals through having quality conversations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
Finished Year 11 - N/A
Isis State Highschool
Childers, QLDSkills
- Teamwork and Collaboration
- Dealing eith clients and providing excellent customer service to identify clients goals and ways to achieve them
- Attention to Detail
- Daily workflow improvement
- Cash Handling
- Flexible Schedule
- Client Service
- Time Management
- Multitasking
Hobbies- Enjoy Gardening and small renovation jobs around home.
Really enjoy spending time in the garden and enjoy seeing the results of our small renovation jobs.
Referees
Lynda Fisher
0402 801 377
fisher004sl@outlook.com
Debra Olsen
0409193835
deekay960@gmail.com
Timeline
Team Leader
Auswide Bank
10.2021 - Current
Assistant Manager
Commonwealth BankBank
02.1984 - 10.2021
Finished Year 11 - N/A
Isis State Highschool