Brett Nicholls
Cabarita Beach,NSW
Summary
Proven Operations Manager with a track record of enhancing operational efficiency and employee performance at Dome Security & Traffic Management. Leveraged problem-solving and team leadership skills to achieve higher employee retention and reduced operational costs. Specialized in process improvement and workforce management, consistently delivering projects that exceed performance metrics.
Overview
16
16
years of professional experience
Work History
Operations Manager
Dome Security & Traffic Management
09.2011 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Implemented sustainability initiatives, reducing environmental impact.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Traffic Management Specialist
Construct Traffic Management
09.2009 - 09.2011
- Collaborated with engineers to design and implement innovative solutions for complex traffic situations, reducing delays and improving overall mobility.
- Reduced accident rates through proactive identification and resolution of potential traffic hazards.
- Streamlined transportation processes for enhanced commuter experience by coordinating with local authorities and external agencies.
- Managed resource allocation effectively across multiple simultaneous projects without compromising quality or results-driven focus in each instance.
- Facilitated training sessions for staff members on various aspects of traffic management practices, fostering a culture of continuous professional growth and development.
- Conducted regular site inspections to evaluate the effectiveness of existing traffic control measures, implementing adjustments as needed to optimize performance.
- Provided expert guidance in the development of municipal ordinances related to traffic operations, promoting safe and efficient travel throughout the community.
- Improved traffic flow by designing and implementing efficient traffic management plans.
- Ensured strict adherence to regulatory requirements pertaining to construction zones concerning work zone safety controls such as proper detour routing.
- Enhanced public safety by overseeing the installation and maintenance of proper traffic control devices, including signage, signals, and road markings.
- Developed emergency response plans in collaboration with first responders to minimize response times and protect public safety during traffic-related incidents.
- Actively participated in professional organizations and conferences, staying up-to-date with industry best practices while expanding personal network connections within the field.
- Led cross-functional teams in the successful execution of major transportation projects, ensuring seamless communication between all stakeholders involved.
- Evaluated emerging technologies for potential integration into current traffic systems, staying at the forefront of industry advancements while enhancing operational effectiveness.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Routed traffic around construction sites for worker and driver safety.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Conducted routine maintenance checks on traffic control devices to manage wear and tear.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Maintained traffic control plans for proper management of traffic during construction and events.
- Installed and maintained road markings to clearly define lanes and enhance road safety.
- Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
- Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
- Identified potential safety hazards with audits and recommended improvements based on findings.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Conducted traffic studies to gather data, informing decision-making and traffic management planning.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Timed stoplights or other delays using stopwatches.
- Improved nighttime visibility and safety by installing and maintaining street lighting.
- Generated reports on collected traffic data, complete with charts and diagrams to illustrate data.
- Optimized road network efficiency, implementing data-driven strategies to alleviate congestion during peak hours.
- Integrated real-life examples into lessons to make content more relatable and meaningful for students.
- Enhanced learning outcomes by utilizing various teaching methods tailored to individual student needs.
Traffic Management Officer
Monjon Security / Traffic Management
03.2001 - 09.2009
- Streamlined permit processes to facilitate timely construction projects, minimizing disruption to the public.
- Established performance metrics to evaluate the effectiveness of implemented traffic management strategies, continually striving for improvement.
- Analyzed traffic data and patterns to identify areas in need of improvement or additional infrastructure.
- Evaluated proposed development projects for potential traffic impacts and provided recommendations to mitigate concerns.
- Managed construction zone safety measures by implementing temporary work zones that minimized hazards for both workers and motorists alike.
- Coordinated with local law enforcement for effective traffic management during special events and emergencies.
- Improved traffic flow by implementing efficient signal timings and traffic management plans.
- Enhanced pedestrian safety by designing and installing crosswalks, sidewalks, and other amenities in high-traffic areas.
- Communicated with team members using hand signals and radios.
- Assembled signs and cones to direct traffic through construction sites.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Routed traffic around construction sites for worker and driver safety.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Worked with foreman to create effective temporary traffic control schemes.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Trained new traffic controllers to properly use traffic control devices and apply best practices.
- Conducted routine maintenance checks on traffic control devices to manage wear and tear.
- Developed and implemented traffic control plans for special events to achieve smooth and organized flow.
- Maintained traffic control plans for proper management of traffic during construction and events.
- Installed and maintained road markings to clearly define lanes and enhance road safety.
- Maintained clear visibility and legibility of directional and regulatory signs with regular inspections and repairs.
- Conducted research on traffic delays and issues, taking notes on timing, vehicle volume and vehicle speed.
- Identified potential safety hazards with audits and recommended improvements based on findings.
- Responded to citizen complaints to address community concerns and maintain public trust.
- Tested and troubleshot malfunctioning equipment to maintain traffic control devices in optimum condition.
- Served as informational resource for community, answering questions about traffic ordinances and policies and addressing questions and complaints.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
- Oversaw maintenance of traffic system by preparing work orders for repair and modifications to equipment and components.
- Identified most efficient methods to improve traffic flow by analyzing traffic data.
- Generated reports on collected traffic data, complete with charts and diagrams to illustrate data.
Education
None -
Nhill High School
Nhill, VIC1987
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Inventory Management
- Management
- Project Management
- Operations Oversight
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Maintaining Compliance
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Project management abilities
- Project Leadership
- Process Improvement
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
- Organizational Management
- Quality Assurance Controls
- Customer Relationship Management (CRM)
- Project planning and development
- Delegation
- Conflict Mediation
- Customer Retention
- Work flow planning
- Unsurpassed work ethic
- Incidents management
- Cross-Functional Collaboration
- Risk Management
- Purchasing and procurement
- Cross-functional communications
- Complex problems analysis
- Business Development
- Forecasting and Scheduling
- Performance reporting
- Warehouse Operations
- Process flows
- Cross-Functional Communication
- Process improvement strategies
- Negotiation
- Solutions Development
- Vendor Sourcing
- Performance Evaluations
- Strategic Partnerships
- Cultural Awareness
- Multidisciplinary Collaboration
- Cost reduction and containment
- Program Administration
Accomplishments
- Promoted to Job Title after Number years with the company.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Collaborated with team of Number in the development of Project name.
- Achieved Result through effectively helping with Task.
- Supervised team of Number staff members.
20017-2024
due to my mother being I'll with COPD (infercema) i had to care for her till she passed away June 2024 , hence why there no job / employment on my resume for this period . I am now free & able to start employment at any time required , I have also moved to Brisbane for work opportunities !
Timeline
Operations Manager
Dome Security & Traffic Management
09.2011 - 07.2017
Traffic Management Specialist
Construct Traffic Management
09.2009 - 09.2011
Traffic Management Officer
Monjon Security / Traffic Management
03.2001 - 09.2009
None -
Nhill High School
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