Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Norcott

Margate

Summary

Accomplished leader with a proven track record at Telecommunication Services Australia, adept in strategic planning and people management. Excelled in fostering high-performing teams, driving business development, and enhancing customer service. Achieved significant improvements in operational efficiency and team productivity through innovative strategies and effective staff development. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of the sales process,writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines.

Overview

25
25
years of professional experience

Work History

Director

Queensland Solar Solutions
10.2023 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Leveraged data analytics insights for informed decision-making in critical areas such as sales forecasting, budgeting, or personnel management.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Monitored expenditures to mitigate risk of overages.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Director

Sovereign Solar
07.2013 - 10.2023
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
  • Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

National Lead Generation Manager

BioSolar
03.2011 - 09.2013
  • Continuously improved lead generation strategies by staying informed of industry trends, competitor actions, and emerging best practices.
  • Increased cross-functional collaboration between marketing, sales, and customer success teams, strengthening alignment on lead generation goals.
  • Enhanced customer satisfaction levels by personalizing follow-up communications based on individual preferences and needs.
  • Established strong relationships with potential clients through consistent follow-up and personalized communication.
  • Built a high-performing team of lead generation specialists through rigorous recruitment, training, and ongoing development efforts.
  • Ensured compliance with industry regulations and best practices while managing sensitive customer information during the lead generation process.
  • Trained and mentored team members in best practices for lead generation, resulting in improved overall team performance.
  • Collaborated with sales teams to ensure seamless handoff of qualified leads, driving higher conversion rates.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Campaign Manager

Telecommunications Services Australia
03.2008 - 03.2011
  • Enhanced campaign performance by developing and implementing targeted marketing strategies.
  • Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.
  • Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
  • Managed multi-channel campaigns
  • Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
  • Performed staff evaluations and addressed areas for improvement.
  • Drove successful product launches by crafting compelling narratives around new offerings supported by engaging visuals.
  • Developed campaigns, led design, and tracked results.
  • Collected performance data on each campaign and allocated staff for best results.

Head Coach

Telecommunication Services Australia
03.2006 - 03.2008
  • Developed Sales People skills through personalized coaching, resulting in higher individual achievements.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Improved team performance by implementing effective training programs and strategies.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Mentored beginner sales people to foster sense of healthy competition and confidence prior to focusing on skill-building.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Senior Team Manager

Telecommunication Services Australia
04.2004 - 10.2006
  • Spearheaded strategic planning efforts, aligning team goals with organizational objectives for sustained growth.
  • Acted as a liaison between upper management and team members, ensuring smooth flow of information to facilitate informed decision-making processes.
  • Enhanced team performance by implementing effective communication strategies and promoting collaboration among members.
  • Ensured compliance with relevant regulatory requirements across all projects while maintaining strict adherence to internal policies and procedures.
  • Developed comprehensive training programs, resulting in improved skill sets and job satisfaction among team members.
  • Established clear performance metrics and provided constructive feedback to enhance overall team competence.
  • Implemented innovative problem-solving techniques to resolve complex issues, improving project outcomes significantly.
  • Led employee relations through effective communication, coaching, training, and development.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Delivered regular team meetings for aligned work towards common goals.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Team Leader Manager

Telecommunication Services Australia
02.2001 - 04.2004
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Led employee relations through effective communication, coaching, training, and development.
  • Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Launched new initiatives that improved overall operational efficiency and reduced costs by optimizing resource allocation.
  • Championed employee development programs that led to internal promotions and increased retention rates.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Cultivated positive, productive team environments, resolving conflicts quickly.
  • Recruited and trained high-performing team members, maintaining optimized customer service.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Door-to-Door Sales Representative

Telecommunication Services Australia
10.1999 - 02.2001
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.
  • Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
  • Accelerated company growth by consistently meeting or exceeding personal and team-wide performance goals.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Drove team revenue totals by bringing in top sales numbers.

Education

Associate of Applied Science - Agriculture

Dalby Agriculture College
Dalby, QLD
11.1994

Skills

  • People Management
  • Strategic Planning
  • Team Management
  • Staff Management
  • Budget Management
  • Staff Development
  • Charismatic Leader
  • Business Development
  • Sales management
  • Data Management
  • Creativity and Innovation
  • Customer Service

Timeline

Director

Queensland Solar Solutions
10.2023 - Current

Director

Sovereign Solar
07.2013 - 10.2023

National Lead Generation Manager

BioSolar
03.2011 - 09.2013

Campaign Manager

Telecommunications Services Australia
03.2008 - 03.2011

Head Coach

Telecommunication Services Australia
03.2006 - 03.2008

Senior Team Manager

Telecommunication Services Australia
04.2004 - 10.2006

Team Leader Manager

Telecommunication Services Australia
02.2001 - 04.2004

Door-to-Door Sales Representative

Telecommunication Services Australia
10.1999 - 02.2001

Associate of Applied Science - Agriculture

Dalby Agriculture College

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Brett Norcott