Overview
Work History
Education
Skills
Certification
Personal Attributes
Referees
Timeline
Generic

Brett Osborne

Surfside,NSW

Overview

22
22
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Reece Plumbing Supplies PTY LTD
Batemans Bay, NSW
07.2022 - Current
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Mentored junior team members and managed employee relationships.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Kirby PTY LTD
Smeaton Grange, NSW
12.2018 - 05.2021
  • Open and Close Branch.
  • Inventory Control Using Microsoft Office 365.
  • Picking and processing orders.
  • Cold Sales calling and forecasting
  • Daily cycle counting and stocktaking.

Warehouse Manager

Eagles Plumbing PTY LTD
Prestons, NSW
08.2015 - 12.2018
  • Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
  • Ensured that all orders were accurately fulfilled in a timely manner.
  • Supervised and undertook inventory control within the warehouse, managing 8-10 staff.
  • Supervised all warehouse staff: rostering/manning, toolbox talks and general supervision.
  • Head Office reporting requirements on inventory and other KPI's.
  • Ensured a safe and healthy environment within the warehouse.
  • Controlled distribution and receipting of purchase orders, both locally and interstate.
  • Liaison between staff, customers, truck drivers, management, etc., in a clear, considerate, and respectful way.
  • As part of KPI's analysis of warehouse costs and transport expenses.
  • Completed all paperwork, reports and records according to requirements.
  • Maintenance and checklist of company vehicles.

Distribution/Shift Manager

Inghams Enterprises PTY LTD
Prestons, NSW
04.2007 - 05.2015
  • Shift supervisor in a cold storage warehouse facility for 2 shifts of up to 20 staff
  • Inventory control, meeting HACCP requirements.
  • Equipment control to ensure that all equipment was in good working order.
  • Supervised all floor staff and ensured all operations ran according to WHS, QA, and Inghams procedures.
  • Promoted and demonstrated positive behavior among staff at all times.
  • Resolved any incidents, issues or problems that arose during shift.

Run Manager

Dairy Farmer PTY LTD
Ingleburn, NSW
09.2002 - 05.2007
  • Manged Milk runs, personally running one and managing a contractor
  • Input orders into the MYOB system.
  • Controlled all billing and payment collection.
  • Accurately completed all paperwork for control and ordering.
  • Undertook business developement, signing up new customer in the territory.
  • Developed strong trust with customers, building a report and a reputation for going above and beyond.

Education

High School Diploma -

Leumeah High School
Leumeah
11-1983

Skills

  • Inventory Control - ensuring careful management of stock levels
  • Team player – able to work with a diverse range of people to get the job done
  • Equipment control - pay clear attention to detail in checking pallets and other equipment
  • Problem solving - control processes and procedures, and troubleshoot to resolve issues
  • Supervision: rostering for multiple shifts, and overseeing the daily delivery of work
  • Communication - all aspects
  • Record keeping: carefully log all incidents, issues, and operation steps according to procedures
  • Safety Awareness
  • Adaptable – works flexibly as needed to take changes into account, and learn quickly
  • Customer service - develop strong, trusted relationships with customers, and easily engage with others

Certification

  • NSW Driver's License - Class MR
  • Small Crane License
  • HACCAP - Accredited by Inghams and Dairy Farmers
  • Forklift License - National license/High Risk
  • Senior First Aid Certificate
  • WWCC
  • Police Check

Personal Attributes

A friendly, dedicated, flexible and reliable person who works well in a team environment. A clear focus on procedures, processes, quality, and well being. A consistent and longstanding record of keeping the operations running smoothly, with few incidents and ensuring that customers satisfaction is a priority.

Referees

  • Shane Kavanagh - Former Supervisor Inghams Enterprises

0481 973 269

shanekav62@outlook.com

  • Peter VanVliet - Former distribution Manager of Inghams Enterprises PTY LTD

0418 226 245

Timeline

Customer Service Representative

Reece Plumbing Supplies PTY LTD
07.2022 - Current

Customer Service Representative

Kirby PTY LTD
12.2018 - 05.2021

Warehouse Manager

Eagles Plumbing PTY LTD
08.2015 - 12.2018

Distribution/Shift Manager

Inghams Enterprises PTY LTD
04.2007 - 05.2015

Run Manager

Dairy Farmer PTY LTD
09.2002 - 05.2007
  • NSW Driver's License - Class MR
  • Small Crane License
  • HACCAP - Accredited by Inghams and Dairy Farmers
  • Forklift License - National license/High Risk
  • Senior First Aid Certificate
  • WWCC
  • Police Check

High School Diploma -

Leumeah High School

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