Summary
Overview
Work History
Skills
Additional Information
Timeline
Generic

Brett Owen

Wallan,VIC

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.

Specialised working within the Defence system installing and maintaining all forms of data and communications systems from underground pit and pipe installation to full new and refurbishment of buildings including design and scope of projects

Overview

35
35
years of professional experience

Work History

Telecom-technician

KLN
10.2020 - Current
  • Provided exceptional customer service through clear communication and prompt resolution of reported issues.
  • Maintained accurate records of equipment inventory, enabling efficient allocation of resources and timely repairs.
  • Read blueprints and schematics to correctly place equipment
  • Read blueprints and schematics to correctly place equipment.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Led a team of technicians during large-scale installations, showcasing strong leadership abilities and fostering a collaborative work environment.
  • Assisted in designing custom telecom solutions for clients based on their specific needs, leading to increased sales opportunities and revenue growth.
  • Managed multiple simultaneous projects, demonstrating strong organizational skills and the ability to multitask effectively in high-pressure environments.
  • Increased customer satisfaction by efficiently diagnosing and repairing telecommunication equipment issues.
  • Delivered comprehensive training sessions to new technicians, fostering a collaborative learning environment that resulted in increased skill development across the team.
  • Troubleshot complex telecommunications issues, providing effective solutions that minimized disruptions for customers.
  • Stayed current with industry trends and emerging technologies, ensuring the ability to provide relevant recommendations to clients regarding system improvements or upgrades.
  • Consistently met deadlines for installations, contributing to overall team success and positive client relations.
  • Developed strong relationships with vendors and suppliers, ensuring access to high-quality equipment at competitive prices.
  • Initiated process improvements that led to reduced downtime during scheduled maintenance windows while still completing all required tasks thoroughly.
  • Contributed expertise during project planning stages, helping identify potential challenges early on and allowing for proactive problem-solving measures.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Performed quality assurance on systems to confirm optimal performance.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Installed wiring, cabling and networking hardware on customer premises.

Telecommunications Specialist

Programmed Electrical
09.2007 - 10.2020
  • Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
  • Provided exceptional customer support, resolving complex technical issues with effective communication skills.
  • Completed troubleshooting and diagnostics on company resources.
  • Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
  • Maintained comprehensive documentation of technical processes, facilitating knowledge sharing among team members.
  • Mentored fellow team members in advanced technical concepts, fostering a collaborative work environment where ideas were freely exchanged.
  • Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
  • Championed the adoption of agile development methodologies within the organization resulting in faster project delivery and increased flexibility for change requests.
  • Trained users on desktops, laptops and mobile devices.
  • Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
  • Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
  • Managed vendor relations effectively, negotiating favorable contract terms and strengthening partnerships for future collaborations.
  • Increased network efficiency by conducting thorough audits and recommending appropriate upgrades or modifications.
  • Contributed to the design of customized telecommunications solutions tailored to meet unique client requirements.
  • Performed system moves and changes internally and by remote access and coordinated and prepared reports to support operation and planning of telecommunications systems.
  • Liaised with component vendors to properly operate and maintain telecommunications equipment.
  • Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
  • Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
  • Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
  • Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
  • Evaluated and tested software and hardware to determine compatibility with existing systems, efficiency and reliability.
  • Utilized CAD to evaluate and prepare network diagrams, site configurations, floor plans and new systems.
  • Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Responded to service requests during and after business hours.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Coordinated installation of new users and relocations of existing users.
  • Provided training to customers to enhance use and understanding of network systems.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Followed standards and procedures to maintain safe work environment.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Accurately read, understood and carried out written instructions.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Assessed facilities to determine capacity and needs for telecommunications systems.
  • Developed cost estimates for system and component implementation and operation.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.

Telecommunications Specialist

Telstra
02.1989 - 11.1999
  • Oversaw successful installation projects, ensuring timely completion within budget constraints while meeting client specifications.
  • Championed company-wide adoption of cutting-edge technologies, fostering innovation in daily operations.
  • Continually updated knowledge on emerging trends within the telecoms industry, applying relevant insights to enhance service offerings and stay ahead of evolving client needs.
  • Increased network efficiency by conducting thorough audits and recommending appropriate upgrades or modifications.
  • Contributed to the design of customized telecommunications solutions tailored to meet unique client requirements.
  • Installed, troubleshot, repaired and redesigned telecommunications systems to support communication and information exchange.
  • Promoted adherence to industry best practices through regular team discussions and training sessions on relevant topics such as security measures or regulatory compliance standards.
  • Leveraged electronic testing equipment to diagnose and solve telecommunications issues and maintained records of systems performance, operations and equipment inventory.
  • Spearheaded the migration to new telecommunications platforms, minimizing disruption to business operations during transitions.
  • Boosted customer satisfaction through diligent maintenance of telecommunications equipment and prompt issue resolution.
  • Provided exceptional customer support, addressing inquiries promptly while maintaining a professional demeanor at all times.
  • Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
  • Utilized CAD to evaluate and prepare network diagrams, site configurations, floor plans and new systems.
  • Reduced downtime for clients by swiftly troubleshooting and resolving complex technical issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Installed and configured new devices and system components.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Responded to service requests during and after business hours.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Coordinated installation of new users and relocations of existing users.
  • Provided training to customers to enhance use and understanding of network systems.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Followed standards and procedures to maintain safe work environment.
  • Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions.
  • Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
  • Accurately read, understood and carried out written instructions.
  • Repaired cut cable of various sizes and worked with color-coded wires and cables.
  • Installed and maintained systems and analyzed users' needs.
  • Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.

Skills

  • LAN and WAN Networks
  • Safety awareness
  • Broadband Technologies
  • Troubleshooting and repair
  • Fiber Optic Splicing
  • Troubleshooting systems
  • Wireless Networking
  • Device Installation
  • Hardware Repair
  • VoIP Systems
  • Telecom Troubleshooting
  • Installing equipment
  • Safety practices
  • Documenting activities
  • Educating customers
  • Test equipment operation
  • Troubleshooting and resolution
  • Service Documentation
  • Regulatory Compliance
  • Data cabling installation
  • Records Management
  • Office installations
  • Configuring equipment
  • System designs
  • Microwave Communication
  • Equipment Installation
  • Equipment monitoring
  • Data Center Operations

Additional Information

Licences held:

HR drivers licence

Excavator licence

Backhoe licence

Austel licence

NV1 cleared

Working with children's


Fibre splicing/ testing


Timeline

Telecom-technician

KLN
10.2020 - Current

Telecommunications Specialist

Programmed Electrical
09.2007 - 10.2020

Telecommunications Specialist

Telstra
02.1989 - 11.1999

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Brett Owen