Brett Sampson
Brunswick East
Summary
I am a program coordinator with extensive experience in budget management, cross-functional team coordination, and building relationships with external stakeholders. I am exceptionally well-organised and meticulous. I am in search of a challenging career as a guest relations manager where I can put my abilities to use coordinating effective service delivery, applying quality control procedures, and preserving robust client and supplier connections. I'm excited to promote the team's development and have a significant impact on how the industry views quality control, all while focusing on keeping clients happy and crafting amazing holiday experiences.
Overview
15
15
years of professional experience
Work History
Program Coordinator
Worldstrides
03.2018 - Current
- Management of budgets and resources for the continuous success of programs and tours.
- Coordination of cross-functional teams to ensure timely completion of program deliverables.
- Development and maintenance of relationships with external partners to facilitate program operations.
- Collaboration with other program coordinators to achieve consistency in program objectives and services.
Lifestyle Assistant
Menarock Life
08.2020 - 03.2021
- Enhanced residents wellbeing by providing personalised lifestyle recommendations based on individual preferences and goals.
- Developed customised wellness plans to improve residents overall health and wellbeing.
- Built strong relationships with residents, fostering trust and loyalty through excellent communication skills and consistent followups.
- Collaborated with other professionals, such as physiotherapists and nurses, to create comprehensive wellness plans tailored to residents needs.
Travel Consultant
Flight Centre
01.2017 - 03.2018
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Store Assistant
Woolworths
06.2009 - 09.2017
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organising products for easy accessibility.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
Education
Certificate III - Retail Operations
Franklyn Scholar
Online07.2017
Certificate IV - Travel And Tourism
JetSet Training College
Melbourne, VIC12.2016
Skills
- Problem-solving abilities
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
Timeline
Lifestyle Assistant
Menarock Life
08.2020 - 03.2021
Program Coordinator
Worldstrides
03.2018 - Current
Travel Consultant
Flight Centre
01.2017 - 03.2018
Store Assistant
Woolworths
06.2009 - 09.2017
Certificate III - Retail Operations
Franklyn Scholar
Certificate IV - Travel And Tourism
JetSet Training College
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