Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brett Sampson

Brunswick East

Summary

As a program coordinator with a robust background in budget management and cross-functional team coordination, I excel at fostering collaborative relationships with both external stakeholders and colleagues. I take pride in my exceptional organisational skills and attention to detail. I am now seeking a career transition outside of the travel industry, where I can leverage my administrative, communication, and problem-solving expertise, to make a meaningful impact in a new field. I am excited by the opportunity to contribute to a high-performing team that is vital in supporting community safety, and I’m eager to apply my coordination and communication strengths in a meaningful new context. With my proven ability to manage competing priorities and foster strong stakeholder relationships, I’m confident I can deliver exceptional support across the recruitment process and thrive in a dynamic, purpose-driven environment.

Overview

16
16
years of professional experience

Work History

Program Coordinator

WorldStrides Australia
Essendon North
04.2022 - Current
  • Management of budgets and resources for the continuous success of programs and tours.
  • Coordination of cross-functional teams to ensure timely completion of program deliverables.
  • Development and maintenance of relationships with external partners to facilitate program operations.
  • Collaboration with other program coordinators to achieve consistency in program objectives and services.
  • Use and troubleshooting of internal computer systems designed for our products

Domestic Operations Specialist – Team Lead

WorldStrides Australia
Essendon North
06.2020 - 04.2022
  • Engaged in budget negotiations to drive the ongoing success of programs and tours within budget constraints.
  • Provided daily support to team members during challenges or high workloads, ensuring timely production of high-quality tours.
  • Assisted in the training of new staff members to enhance team performance
  • Led and participated in team meetings to coordinate efforts and drive the success of programs and tours
  • Supported tour groups during unforeseen circumstances, including after-hours assistance for emergency issues

Lifestyle Assistant

Menarock Life
Essendon
08.2020 - 03.2021
  • Enhanced residents wellbeing by providing personalised lifestyle recommendations based on individual preferences and goals.
  • Developed customised wellness plans to improve residents overall health and wellbeing.
  • Built strong relationships with residents, fostering trust and loyalty through refined communication skills and consistent follow-ups.
  • Collaborated with other professionals, such as physiotherapists and nurses, to create comprehensive wellness plans tailored to resident’s needs.
  • Entered resident wellbeing plans and information into computer systems

International Operations Coordinator

WorldStrides Australia
Essendon North
03.2018 - 06.2020
  • Collaborated with suppliers such as airlines, DMC's, and insurers to ensure high quality and seamless tours.
  • Filed and retrieved emails
  • Managed invoicing and accurately budgeted for any client-requested changes after initial cost agreement.

Travel Consultant

Flight Centre
Ashburton
01.2017 - 03.2018
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs in a timely manner
  • Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Store Assistant

Woolworths
Gladstone Park
06.2009 - 09.2017
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organising products for easy accessibility.

Education

Certificate III - Retail Operations

Franklyn Scholar
07.2017

Certificate IV - Travel And Tourism

JetSet Training College
Melbourne, VIC
12.2016

Skills

  • Problem-solving abilities
  • Attention to Detail
  • Excellent Communication
  • Adaptability and Flexibility

Timeline

Program Coordinator

WorldStrides Australia
04.2022 - Current

Lifestyle Assistant

Menarock Life
08.2020 - 03.2021

Domestic Operations Specialist – Team Lead

WorldStrides Australia
06.2020 - 04.2022

International Operations Coordinator

WorldStrides Australia
03.2018 - 06.2020

Travel Consultant

Flight Centre
01.2017 - 03.2018

Store Assistant

Woolworths
06.2009 - 09.2017

Certificate III - Retail Operations

Franklyn Scholar

Certificate IV - Travel And Tourism

JetSet Training College
Brett Sampson