Summary
Overview
Work History
Education
Skills
Certification
Timeline

Brett Shelley

Assistant Manager
Horsham,VIC

Summary

Compassionate Disability Support Worker with a proven track record at Woodbine, enhancing clients' quality of life through exceptional personal care and relationship building. Skilled in documentation and reporting, I effectively manage client progress while fostering a safe environment. Committed to problem-solving and maintaining client confidentiality, ensuring trust and respect in all interactions.

Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Assistant Manager

Jono and Jono
03.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Disability Support Worker

Woodbine
06.2016 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
  • Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
  • Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
  • Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
  • Kept accurate records for client files and handled related paperwork.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.

Disability Support Worker

Carer Solutions Australia
11.2018 - 08.2021
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Kept accurate records for client files and handled related paperwork.
  • Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.

Service Station Attendant

Bentley's Fuel
05.2014 - 07.2016
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Supported store management by assisting with merchandising tasks such as stocking shelves or updating product displays when necessary.
  • Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
  • Managed daily register reconciliation, ensuring accurate accounting of all transactions for each shift.
  • Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
  • Maintained clean and orderly work station.
  • Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided exceptional customer service, resulting in repeat business from satisfied patrons.
  • Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
  • Pumped gas for guests and took payments.
  • Collaborated with fellow attendants to maintain a smoothly functioning work environment.
  • Maintained inventory of all saleable items.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.

Retail Sales Associate

Home Timber & Hardware
04.2012 - 06.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.

Cabinet Maker

Custom Kitchens
02.2001 - 11.2011
  • Installed hardware such as drawer pulls, hinges, and handles.
  • Read and interpreted design plans to understand project specifications.
  • Maintained safe and organized workspace to minimize risk of injury.
  • Blueprint design understanding
  • Installation understanding
  • Measured and cut materials to specified dimensions to achieve precise fit.
  • Adhered to all safety protocols during the fabrication process, minimizing accidents and maintaining a safe working environment for all team members.
  • Repaired cabinets and cabinet parts.
  • Reduced waste by accurately measuring and cutting materials, minimizing the need for rework or additional purchases.
  • Troubleshot issues with cabinetry installations, promptly addressing concerns to ensure complete customer satisfaction.
  • Enhanced client satisfaction by delivering high-quality custom cabinetry tailored to their specific needs and preferences.
  • Worked with clients to design and construct custom cabinets based on needs and preferences.
  • Maintained accurate records of work performed for billing purposes.
  • Optimized workshop layout for maximum efficiency while maintaining a clean, organized workspace conducive to productivity and creativity.
  • Developed detailed project plans with clearly defined timelines, facilitating smooth communication between clients and production staff throughout the project lifecycle.
  • Increased customer referrals by consistently exceeding expectations through exceptional attention to detail and personalized service.
  • Led installation of cabinetry at client sites, ensuring seamless fit and client satisfaction.
  • Participated in trade shows to showcase craftsmanship and expand company's market presence.
  • Designed custom furniture for increased client satisfaction, tailoring to specific requirements and tastes.
  • Crafted prototypes for client approval, facilitating clearer communication and expectations.
  • Facilitated client consultations to understand their vision and needs, leading to more tailored project outcomes.
  • Studied project plans and blueprints to determine required materials and specifications, plan projects and coordinated necessary supplies.
  • Maintained compliance with all safety and code regulations to protect crew members, clients and structures from harm.

Education

High School Diploma -

Flinders Peak Secondary College, Geelong, VIC

Skills

  • Problem-solving
  • Personal care
  • Documentation and reporting
  • Computer skills
  • Health and safety
  • Team leadership
  • Positive reinforcement
  • Time management
  • Conflict resolution
  • First aid and CPR
  • Decision-making
  • Relationship building
  • Client confidentiality

Certification

CPR and First Aid

Timeline

Assistant Manager - Jono and Jono
03.2021 - Current
Disability Support Worker - Carer Solutions Australia
11.2018 - 08.2021
Disability Support Worker - Woodbine
06.2016 - Current
Service Station Attendant - Bentley's Fuel
05.2014 - 07.2016
Retail Sales Associate - Home Timber & Hardware
04.2012 - 06.2016
Cabinet Maker - Custom Kitchens
02.2001 - 11.2011
Flinders Peak Secondary College - High School Diploma,

Similar Profiles

CREATE PROFILE
Brett ShelleyAssistant Manager