Brett Todd

• Provided expert advice to clients regarding preventive measures against future infestations, leading to fewer callbacks and increased customer satisfaction.
• Achieved high levels of client retention through consistent communication and prompt resolution of any concerns or issues.
• Reduced callbacks for pest control services by effectively identifying, treating, and eliminating pests in a timely manner.
• Complied with safety guidelines and regulations with during pest control processes.
• Applied chemical solutions on building surfaces to eliminate pests.
• Utilized computer software to manage customer information and service scheduling.
• Used integrated pest management (IPM) treatments to eliminate pests from residential and commercial properties.
• Inspected commercial and residential properties to determine pest problems and implement most cost-effective solutions.
• Stayed up-to-date on industry regulations and advancements through continuous professional development opportunities such as workshops and conferences.
• Organized successful community events promoting the business's brand to drive increased awareness and customer engagement.
• Interacted well with customers to build connections and nurture relationships.
• Manage Customer inquires and booking via phone calls, emails and social media.
• Cold Calling.
• End of Lease cleaning for residential properties.
• General cleaning and tidying.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Evaluated performance against goals and implemented appropriate development plans.
• Worked out of Mittagong retail/trade store and Leumeah store.
• Managed portfolio of over 100 accounts totaling $1.5-$2 million in sales.
• Organized joint sales calls with current customers and outside vendors.

Unanderra and Cabbage Tree Hotel in a permanent casual role as a Shift Manger and in the bottle shop.

• Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
• Kept bar presentable and well-stocked to meet customer needs.
• Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
• Increased efficiency by creating streamlined processes for opening and closing procedures, reducing labor costs while maintaining quality standards.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Gaming and TAB/KENO attendant.
• General cleaning and tidying of premises.

• Increased store traffic by organizing engaging events and promotions that appealed to target customers.
• Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
• Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
• Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
• Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
• Rotated merchandise and displays to feature new products and promotions.
• Managed inventory control, cash control, and store opening and closing procedures.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Exceeded monthly targets by diligently following up on leads and closing deals promptly.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• General cleaning and tidying of the store.
• Store Manager at Bulli Hardware Man, Assistant Manager at Dapto Hardware Man and Duty Manager at Unanderra Hardware Man.
• Picking and packing Customer order.
• Loading and delivering Customer orders.
• Placing special orders.
• Used POS system to process customer cash, credit and debit transactions.

• Assisted customers at the trade counter.
• Processed sales transactions using POS system.
• Kept drawer balanced by accurately processing cash, credit and debit payments.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.
• Picked and packed customers orders.
• General cleaning and tidying of the store.
• Assisted with day-to-day operations, working efficiently and productively with all team members.