Brett Whicker
Brisbane,QLD
Summary
Personable individual boasting a career involved with administrating policies and procedures, overseeing personnel and getting tasks done on time. A smart Community Manager known for working well with all personalities while promoting a positive outlook for both employees and residents.
Overview
26
26
years of professional experience
Work History
Community Manager
Aveo - Aspley Court
Brisbane, Queensland
06.2019 - Current
- Developed and implemented strategies to increase community engagement.
- Engaged with customers via forums, emails, newsletters.
- Oversaw repairs and enhancements by working closely with maintenance staff.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Updated resident accounts with latest personal information and recent payments.
- Analyzed community engagement data to inform future strategies.
- Oversaw the recruitment and training of new community team members.
- Used communication, negotiation and problem-solving skills to settle neighborhood disputes.
- Established partnerships with local businesses and organizations.
- Managed budget for community events and activities, ensuring cost-effectiveness.
General Manager
View Hotels - Brisbane Riverview Hotel
Brisbane, Queensland
01.2003 - 01.2019
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created schedules and monitored payroll to remain within budget.
General Manager
SPHC - Parkroyal St Kilda Road
Melbourne, VIC
01.1999 - 01.2003
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Tracked monthly sales to generate reports for business development planning.
- Administered employee discipline through verbal and written warnings.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Education
Graduate Certificate in Hospitality - Hospitality Administration And Management
Blue Mountains School of Hospitality
NSW01-1997
High School Diploma -
Henley High School
Adelaide09-1980
Skills
- Income and expense management
- Daily Operations Management
- Community marketing
- Operations Management
- Team recruitment
- Community Engagement
- Employee Performance Management
- Property Management
- Financial budgeting and reporting
Accomplishments
- Life Membership Kedron Australian Football Club
Affiliations
- Former President of Kedron AFC
- Team Manager Kedron AFC
- Coach Kedron AFC
Timeline
Community Manager
Aveo - Aspley Court
06.2019 - Current
General Manager
View Hotels - Brisbane Riverview Hotel
01.2003 - 01.2019
General Manager
SPHC - Parkroyal St Kilda Road
01.1999 - 01.2003
Graduate Certificate in Hospitality - Hospitality Administration And Management
Blue Mountains School of Hospitality
High School Diploma -
Henley High School
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