Brett Cameron Sellick
Glenvale,Australia
Summary
To pursue a challenging position that provides variety and an opportunity to learn whilst maintaining efficiency and professionalism.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Cummins South Pacific
03.2022 - Current
- Branch DOA (Step up Branch Manager), Monitoring and controlling department WIP, Carrying out candidate interviews, Reading understanding OEM maintenance schedules, Liaising with customers to schedule techs for down days for critical and non-critical repairs, Interview customers to better understand their requirements for a more tailored maintenance schedule and repair, Monitor High horsepower mine site engine hours for midlives and support bank engine changeouts, Quote support bank engines and monitor progression from PO submission to end of rebuild line for customer expectations, Co-ordination of 1 resident Meandu mine site fitter, 2 resident Roma fitters, 5 Toowoomba field service units for all breakdown and call-out requests that require off & on-site assistance from external customers including trucking and mining companies, minor and major retail/businesses equipped with generators and farming equipment, Liaising with customers to solve problems, offering advice and guidance and managing the coordination and number of call-out requests, Quote retail and mining customers for minor and major repairs, Co-ordinating and monitoring technicians S11 and on site mine inductions, Prioritising and managing the extensive number of call-out requests by rostering Field Service Technicians, ensuring their total numbers of hours in a shift are not overspent, required breaks are taken, roadside safety procedures are followed in keeping with WHS policies and that the work distributed is fair and equitable, Opening jobs and sourcing relevant parts and equipment required for the Technicians’ tasks, Collating, inputting, and monitoring all time sheets and field service reports, Keeping up to date on all WHS and EPA requirements as well as Company policy, Undertaking training on all Cummins software applications and product knowledge courses, including updates and issues via District Field Service Engineer (DFSE) phone conferences and Product Incident Report database, Invoicing customers from information obtained from Field Service Technician Work Orders and from liaising with Field Service Technicians regarding the jobs, Ensuring all completed jobs are kept within the 22 day WIP, Keeping within budgetary guidelines with all Field Service Callout requests, Coordinating a monthly maintenance program of customers’ generators, Coordinating and leading the Field Service Unit in achieving a high standard of maintenance and performance of customers’ plant in line with their expectations, Determining technicians training needs and processing justifications to implement appropriate training in WHS and EPA, technical and personal development, Undertaking effective liaison with all branch sections to ensure inter-trade cooperation and standard work practices, Conducting bi-yearly performance appraisals of staff including setting goals and development plans for pay review, Ensuring materials and parts required and supplied to Cummins meet economic and quality standards, Liaising with all customers to whom the branch provides a service to ensure that requirements are met and mutual goals are achieved, Monitor general work practices and processes to ensure that techniques are current, economical and meet the requirements of WHS and EPA, Ensuring all paperwork requirements comply with standard Company policy, Organising and taking minutes at monthly meetings with Field Service Technicians to pass on updates from DFSE meetings and resolving any issues.
Truck Bay Supervisor
Cummins South Pacific
02.2017 - 03.2022
- Keeping up to date on all WHS and EPA requirements as well as Company policy, Undertaking training on all Cummins software applications and product knowledge courses, including updates and issues via District Field Service Engineer (DFSE) phone conferences and Product Incident Report database, Generating customer estimates from technician diagnosis reports, Keeping within budgetary guidelines with all Workshop repairs, Coordinating a monthly maintenance program for 'race to success', Implementing and monitoring daily open up/prechecks for site OHS&E requirements, Undertaking effective liaison with all branch sections to ensure inter-trade cooperation and standard work practices, Ensuring all paperwork requirements comply with standard Company policy.
Workshop Technician
Cummins South Pacific
12.2016 - 02.2017
- Overhaul diagnose and repair of Cummins Engines in a workshop environment
Service Coordinator
Valmec Services
04.2015 - 11.2016
- Organised daily pre-start meetings for technicians and management staff, Supervised workshop and field service technicians, Opened and closed work orders, Invoiced customers for repairs carried out, Created job estimates and followed up with customers, Provided technical support for technicians and customers, Ensured all QHSE requirements were met every month, Pre-planned upcoming jobs to ensure repairs were carried out on time and under estimate, Implemented change to ensure day-to-day efficient running of workshop, Followed up with suppliers and contractors.
Mining Shop & Component Bay Workshop Foreman
Hastings Deering Caterpillar
01.2013 - 04.2015
- Oversaw the running and efficiency of daily operations in general revenue, Completed detailed service reports for invoicing customers’ jobs, Prepared job packets for service advisor to invoice, Provided advice and support to fitters and apprentices, Quoted on jobs for internal and external customers, Monitored and controlled WIP, Oversaw the efficiency of the Toowoomba workshop, Monitored and met monthly budgets for income and expenditure, Coordinated monthly workshop toolbox meetings, Gathered all parts and job info for invoicing, keeping within the requirements of WIP, Lead toolbox and P.A.S.S meetings every morning.
Leading Hand & Step Up Supervisor - General Revenue
Hastings Deering Caterpillar
03.2012 - 01.2013
- Overseeing the running and efficiency of daily operations in general revenue, Writing detailed service reports for invoicing customers’ jobs, Preparing job packets for service advisor to invoice, Providing advice and support to fitters and apprentices, Quoting jobs for internal and external customers, Monitor and control WIP, Oversee the efficiency of the Toowoomba GR workshop, Monitor and meet monthly budgets for income & expenditure, Hold monthly workshop toolbox meetings, Gathering all parts and job info for invoicing and keeping within the requirements of WIP, Lead toolbox and P.A.S.S meetings every morning.
New Acland Mine Site Diesel Fitter
New Hope Group
10.2011 - 03.2012
- Maintained and serviced various pieces of equipment such as CAT D9, D10 and D11 dozers, CAT 992G loaders and 785 and 789 rear dump haul trucks.
Workshop & Field Service Fitter
Cummins South Pacific
04.2011 - 10.2011
- Overhauled, serviced, tuned up, fault diagnosis and general repairs on all Cummins engine applications ranging from 3.3L to 60L, Being on-call and available at all hours to assist where required for call-out requests, Researched parts required for job, located call-out location (sometimes an 8 hour drive), and liaised with driver/operator, diagnosing, servicing or repairing truck/machine, Reported back to Branch and wrote up reports to submit to supervisor, Minor and major repairs on all mine site locations in the Toowoomba and Darling Downs district, Kept a well-stocked toolbox and equipped van to allow for various types of jobs, Kept up to date on all WHS and EPA requirements as well as Company policy, Undertook training on all Cummins technical and engineering courses usually completed at Brisbane Head Office, Completed Risk Assessments on all jobs, including roadside safety procedure.
Field Service Supervisor
Cummins South Pacific
04.2008 - 04.2011
- Coordination of the field service units (5 equipped vehicles) for all breakdown and call-out requests that require off-site assistance from external customers including trucking and mining companies, minor and major retail/businesses equipped with generators and farming equipment, Liaising with customers to solve problems, offering advice and guidance and managing the coordination and number of call-out requests, Co-ordinating and monitoring technicians generic and on site mine inductions, Prioritising and managing the extensive number of call-out requests by rostering Field Service Technicians, ensuring their total numbers of hours in a shift are not overspent, required breaks are taken, roadside safety procedures are followed in keeping with WHS policies and that the work distributed is fair and equitable, Opening jobs and sourcing relevant parts and equipment required for the Technicians’ tasks, Collating, inputting, and monitoring all time sheets and field service reports, Keeping up to date on all WHS and EPA requirements as well as Company policy, Undertaking training on all Cummins software applications and product knowledge courses, including updates and issues via District Field Service Engineer (DFSE) phone conferences and Product Incident Report database, Invoicing customers from information obtained from Field Service Technician Work Orders and from liaising with Field Service Technicians regarding the jobs, Keeping within budgetary guidelines with all Field Service Callout requests, Coordinating a monthly maintenance program of customers’ generators, Coordinating and leading the Field Service Unit in achieving a high standard of maintenance and performance of customers’ plant in line with their expectations, Determining technicians training needs and processing justifications to implement appropriate training in WHS and EPA, technical and personal development, Undertaking effective liaison with all branch sections to ensure inter-trade cooperation and standard work practices, Conducting monthly performance appraisals of staff including setting goals and development plans for pay review, Ensuring materials and parts required and supplied to Cummins meet economic and quality standards, Liaising with all customers to whom the branch provides a service to ensure that requirements are met and mutual goals are achieved, Monitor general work practices and processes to ensure that techniques are current, economical and meet the requirements of WHS and EPA, Ensuring all paperwork requirements comply with standard Company policy, Organising and taking minutes at monthly meetings with Field Service Technicians to pass on updates from DFSE meetings and resolving any issues.
Field Service Technician
Cummins South Pacific
05.2006 - 04.2008
- Being on-call and available at all hours to assist where required for call-out requests, Researching parts required for job, locating call-out location (sometimes an 8 hour drive), liaising with driver/operator, diagnosing, servicing or repairing truck/machine, Reporting back to Branch and writing up reports to submit to supervisor, Minor and major repairs on all mine site locations in the Toowoomba and Darling Downs district, Keeping a well-stocked toolbox and equipped van to allow for various types of jobs, Keeping up to date on all WHS and EPA requirements as well as Company policy, Undertaking training on all Cummins technical and engineering courses usually completed at Brisbane Head Office, Risk assessment on all jobs, including roadside safety procedure.
Education
Certificate III in Heavy Commercial Vehicle - Heavy Commercial Vehicle Mechanical Technology
Tafe Qld
Mount Gravatt, QLD11.2017
Mechanical Apprenticeship -
CN0351 – Certificate III in Automotive Engineering (Light Vehicles)
03.2001
Certificate I in Engineering (Pre-vocational) -
Wide Bay Institute of TAFE, Maryborough
01.1996
Junior & Senior Certificate -
Aldridge SHS, Maryborough
01.1995
Skills
- Safety meetings
- Customer Service Management
- Scheduling jobs
- Managing service operations
- Work Order Management
- Staff Management
- Client Relationships
- Supplier Relations
- Payroll Management
- Tool and equipment maintenance
- Preparing Work Orders
- Safety Planning
- Employee Scheduling
- Managing projects
- Team direction
- Recordkeeping requirements
- Workforce Management
- Technical Support
- Coordinating projects
- Creating estimates
- Customer billing management
- Technical acumen
- Repairing [Devices]
- Field Operations
- Work Order Preparation
- Preventive Maintenance
- Schedule Management
- Service Calls
- Performance monitoring
- Mechanical Aptitude
- Schematic Interpretation
- Service Documentation
- Skilled Maintenance and Repair
- Attention to Detail
- Tools and Equipment Maintenance
- Dependable and Consistent
- Job Prioritizing
- Decision-Making
- Employee Safety Training
- Safety Compliance
- Relationship Building
- Customer Relations
Certification
- 11/01/17, Cert 3 in Heavy Commercial Vehicle Mechanical
- 09/01/15, Ariel Basic Mechanics Course
- 12/01/13, Caterpillar Production Systems Training
- 09/01/13, Leaders Safety Essentials
- 03/01/13, Caterpillar Applied Failure Analysis 1
- 02/01/12, RIIOHS204A Safe Working at Heights
- 02/01/12, Caterpillar Basic Electrics
- 12/01/11, RIIHAN203A, Conduct Lifting Operations
- 12/01/11, RIIHAN305A, Operate Gantry or Overhead Crane
- 12/01/11, RIIHAN201A, Operate a Forklift
- 12/01/11, RIIHAN307A, Operate a Vehicle Loading Crane
- 10/01/11, Caterpillar VIMS and ET Courses
- 06/01/10, Mine Site Supervisor Training (S1, S2, S3)
- 05/01/10, Generic Induction Coal Core Basic Fire Fighting
- 09/01/11, Generic Coal Induction
- 11/18/22, QSK38/50/60 CM850/2150 MCRS Qualification
- 10/21/22, QSK45/60 CM500 Qualification
- 09/28/21, ADEPT/Integrated Power/ Eaton-SR4
- 04/17/20, ISM CM876 SN
- 07/19/19, ISX15 CM2250 SN Qualification
- 01/16/18, ISX Counterbore ledge cutting Qualification
- 11/13/17, ISL9 CM2150SN (Euro 5)
- 02/19/09, ISBe4 SCR Familiarisation & Troubleshooting
- 12/18/08, High Pressure Common Rail Diagnostics
- 07/11/08, QSK19 MCRS Familiarisation & Troubleshooting
- 03/20/08, QSKV 45/60 Familiarisation & Troubleshooting
- 12/06/07, ISX CM871 Familiarisation & Troubleshooting
- 04/20/07, Heavy Duty Engine Electrics
- 03/06/07, Insite 6 Familiarisation
- 02/23/07, Basic Electrical Theory & Troubleshooting
- 11/20/06, Certificate II in Surface Coal Operations
- 11/16/06, ISL/ISC-CM850 Familiarisation & Troubleshooting
- 09/15/06, General Induction to Coal Mining (Surface) – Axial Training Pty Ltd
- 12/01/04, Fundamentals of Car Air Conditioning
- 12/01/04, Fundamentals of Multiplex Communication
- 02/12/03, General Safety Induction (Construction Industry) – TAFE Qld
- 08/26/02, Road Worthy Certificate
- 03/01/01, Workplace Competency Program (Hand & Power Tools)
- 01/01/01, CFC Accreditation in Ozone Awareness & Codes of Practice in Automotive & Domestic Recovery Refrigerant only
- 12/01/00, NNR021 – Automotive Air-conditioning - SQIT Toowoomba
- 10/01/21, HR License
- 05/01/14, High Risk Work License DG
- 04/01/07, High Risk Work License LF Forklift Truck License
- 08/26/02, Heavy Rigid Learners Licence
- 05/01/96, C & RE Licence
Accomplishments
- Received Cummins Customer Care Award 2023 Q4
- Received Cummins Customer Care Award for 2023 Q3
- Received Hastings Deering “I Make a Difference Award” in December 2012
- Received a Cummins Lenny Award for Outstanding Customer Service in responsiveness, empathy provided towards Customer for the last quarter of 2010.
- Current member of branch safety committee
- Current branch Chief Fire Warden
References
- Mr Jordan Burns, 0416 026 636, Hitachi Construction, 22 Carrington Road, Toowoomba QLD 4350
- Mr Jordan Brown, 0422 738 977, Cummins Toowoomba, 3 Watson Court, Toowoomba
- Mr John Keogh, 0407 311 720, Hastings Deering CAT, 15-17 Carrington Road, Toowoomba QLD 4350
- Mr Simon Thorogood, 0438 133 133, Cummins Toowoomba, 3 Watson Court, Toowoomba QLD 4350
- Mr Sean Hortin, 0427 522 258, Cummins Toowoomba, 3 Watson Court, Toowoomba QLD 4350
Hobbies and Interests
Motorcycle riding, camping, four-wheel driving, and fishing.
Timeline
Field Service Supervisor
Cummins South Pacific
03.2022 - Current
Truck Bay Supervisor
Cummins South Pacific
02.2017 - 03.2022
Workshop Technician
Cummins South Pacific
12.2016 - 02.2017
Service Coordinator
Valmec Services
04.2015 - 11.2016
Mining Shop & Component Bay Workshop Foreman
Hastings Deering Caterpillar
01.2013 - 04.2015
Leading Hand & Step Up Supervisor - General Revenue
Hastings Deering Caterpillar
03.2012 - 01.2013
New Acland Mine Site Diesel Fitter
New Hope Group
10.2011 - 03.2012
Workshop & Field Service Fitter
Cummins South Pacific
04.2011 - 10.2011
Field Service Supervisor
Cummins South Pacific
04.2008 - 04.2011
Field Service Technician
Cummins South Pacific
05.2006 - 04.2008
Certificate III in Heavy Commercial Vehicle - Heavy Commercial Vehicle Mechanical Technology
Tafe Qld
Mechanical Apprenticeship -
CN0351 – Certificate III in Automotive Engineering (Light Vehicles)
Certificate I in Engineering (Pre-vocational) -
Wide Bay Institute of TAFE, Maryborough
Junior & Senior Certificate -
Aldridge SHS, Maryborough
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