Brezely Lightfoot
Panania,NSW
Summary
Sales representative and project coordinator with proven expertise in customer relationship management and conflict resolution. Proficient in upselling techniques that boost client satisfaction and increase revenue. Strong organizational skills and adaptability ensure efficient service delivery and effective collaboration in dynamic environments.
Overview
11
11
years of professional experience
Work History
Sales Representative/Customer Service Officer
AMS Doors & Hardware
Milperra
11.2025 - Current
- Developed tailored sales techniques to effectively sell and upsell services to new and existing clients.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Resolved escalated complaints, ensuring timely and effective resolution.
- Coordinated interdepartmental communication to streamline service delivery.
- Coordinated with other departments to ensure timely delivery of orders.
- Managed calendar updates and appointment confirmations for team members and clients.
- Assisted in developing and implementing scheduling protocols for improved workflow consistency.
- Developed and maintained employee schedules to ensure proper coverage of shifts.
- Oversaw the preparation of weekly work schedules for seasonal staff members.
Wattyl Paint
Hempel
Padstow
02.2025 - 11.2025
- Engaged with customers, providing professional and polite support for sales and service needs.
- Assisted customers with requests and answered questions, contributing to overall satisfaction.
- Resolved customer complaints, improving overall customer satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Processed transactions efficiently using point-of-sale systems.
- Operated a variety of machinery and tools safely and efficiently.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Served as point-of-contact to support order management, testing and reporting.
- Monitored performance metrics such as cost, timeline, quality control and customer satisfaction levels.
- Resolved conflicts among team members by providing creative solutions that addressed all parties' needs.
Branch All-Rounder
Bayset
01.2024 - 07.2024
- Operate computer software to locate stock codes, check and raise purchase orders, track back orders,
invoice stock, locate & track stock movements and transfers and check debtor history & status. - Investigate and resolve customer problems with deliveries. Assist the Branch Manager with the maintenance and presentation of the showroom to ensure this iskept within company guidelines.
- Investigate and resolve customer problems with deliveries. Assist the Branch Manager with the maintenance and presentation of the showroom to ensure this is
kept within company guidelines. - Ensure that all cash sales, invoices, purchase orders and transfers are entered into the system in an
accurate & timely manner. - Informed the Branch Manager of stock shortages promptly to ensure inventory levels were maintained.
- Estimate cost and date of delivery to customers based on knowledge of our delivery schedules and
options.
Sales Consultant
O'brien AutoGlass
04.2023 - 01.2024
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Analyzed customer needs and identified solutions to meet their requirements.
- Analyzed customer needs to recommend tailored product solutions.
- Collaborated with sales team to meet and exceed group targets.
- Maintained accurate records of all sales activities in the CRM system.
- Attended training sessions to enhance product knowledge and industry awareness.
- Organized project documentation and maintained accurate records for compliance.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Analyzed data related to projects in order to identify areas for improvement or optimization opportunities.
Housekeeping Administrative Assistant
Royal Caribbean International
United States of America, Miami
09.2015 - 05.2017
- Managed scheduling and calendar coordination for executive team members.
- Facilitated communication between departments to streamline operations and enhance collaboration.
- Organized travel arrangements and itineraries for staff attending international events.
- Assisted in onboarding new employees by preparing necessary paperwork and orientation materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
Education
Diploma - Early Childhood Care And Education
New Era Institute
Burwood, NSW12-2019
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Baguio
Philippines10-2013
Skills
- Sales techniques
- Customer relationship management
- Point-of-sale systems
- Upselling techniques
- Customer service
- Organization and multitasking
- Time management
- Flexibility and adaptability
- Attention to detail
- Conflict resolution
- Team collaboration
References
References available upon request.
Timeline
Sales Representative/Customer Service Officer
AMS Doors & Hardware
11.2025 - Current
Wattyl Paint
Hempel
02.2025 - 11.2025
Branch All-Rounder
Bayset
01.2024 - 07.2024
Sales Consultant
O'brien AutoGlass
04.2023 - 01.2024
Housekeeping Administrative Assistant
Royal Caribbean International
09.2015 - 05.2017
Diploma - Early Childhood Care And Education
New Era Institute
Bachelor of Science - Hotel, Motel, And Restaurant Management
University of Baguio