Bri Landenberg
Clunes,VIC
Summary
Knowledgeable individual with deep familiarity of espresso machine, blender and coffee maker operations. Customer-oriented candidate recognized for delivering high-quality service to promote cafe's culture, values and mission. Consistently receives excellent feedback and praise from customers.
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
5
5
years of professional experience
Work History
Senior Supervisor
@fiftytwo
02.2023 - Current
- Trained staff and provided ongoing feedback and performance evaluations for development.
- Ensured consistent adherence to company policies regarding cash handling procedures and employee guidelines.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
- Managed restocking efforts after-hours to ensure optimal product availability for the following business day.
- Provided support and guidance to new hires as they learned how to complete various tasks related to store closings.
- Collaborated with team members to ensure all tasks were completed promptly and accurately.
- Addressed any maintenance or cleaning needs that arose during the close of business, keeping facilities in top condition.
- Created a welcoming atmosphere by maintaining store cleanliness, organization, and inviting visual displays.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Poured and prepared mixed drinks for customers daily.
Food Truck Cashier
The Kitchen Chameleon
02.2023 - Current
- Processed customer transactions accurately, ensuring efficient and friendly service.
- Managed cash register operations, providing seamless checkout experiences.
- Maintained organized and clean checkout area for smooth workflow.
- Counted cash drawer to ensure accurate daily balances.
- Delivered excellent customer service, addressing inquiries and providing information.
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
Mobile Barista
Pinto Piccolo
12.2024 - Current
- Prepared a variety of coffee beverages to ensure customer satisfaction.
- Delivered high-quality customer service by promptly addressing customer inquiries and requests.
- Maintained cleanliness of service areas and equipment, contributing to a pleasant environment.
- Improved efficiency by organizing workstations and supplies for easy access.
- Enhanced customer experience by remembering regular customers' preferences.
- Processed payments accurately and efficiently to maintain a steady cash flow.
- Performed inventory control, such as counting, and stocking merchandise.
- Implemented security measures to protect company assets and reduce potential losses during store closings.
- Streamlined end-of-day procedures for a more efficient store closing, resulting in reduced overtime hours.
- Organized and maintained all essential store closing supplies, replenishing as needed to ensure smooth daily operations.
Night Shift Packer
North Ballarat Bakery
10.2021 - 05.2023
- Maintained clean work environment for optimal safety and efficiency.
- Organized packing materials to streamline packing process.
- Inspected products for defects to ensure high quality.
- Demonstrated adaptability, quickly learning new procedures and technologies as they were introduced into the workplace.
- Mentored new hires on best practices while working nights, helping them acclimate successfully to the unique challenges of nocturnal work.
- Effectively managed time-sensitive projects on the night shift, ensuring deadlines were met without compromising quality.
- Ensured food safety and quality by strictly adhering to company guidelines and industry standards during the packaging process.
- Operated various types of machinery proficiently for different stages of the food packaging process.
Bakery Cashier
Bake & Grind
01.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Used utensils and equipment to portion, wrap and display bakery items.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Trained new hires, resulting in stronger staff development and increased productivity.
Skills
- Customer service
- Espresso machine operation
- Drink preparation
- Cash handling
- Menu memorization
- Product knowledge
- New hire training
- Inventory control
- Opening and closing duties
- Cleanliness
- Responsible alcohol service
Timeline
Mobile Barista
Pinto Piccolo
12.2024 - Current
Senior Supervisor
@fiftytwo
02.2023 - Current
Food Truck Cashier
The Kitchen Chameleon
02.2023 - Current
Night Shift Packer
North Ballarat Bakery
10.2021 - 05.2023
Bakery Cashier
Bake & Grind
01.2020 - 04.2021
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