Brian Anderson
Summary
Results-oriented Business Development Specialist with 14 years of experience in sales and customer relationship management. Strong ability to identify and capitalize on business opportunities while fostering key stakeholder relationships. Expertise in CRM tools such as Salesforce, and strategic planning, leading to consistent revenue growth and operational success.
Overview
16
16
years of professional experience
Work History
Business Development Specialist
Criterion Industries
Glendenning, NSW
08.2023 - Current
- Proactively generate new business through outreach, lead qualification, and networking.
- Manage project pipelines and collaborate with sales teams to meet revenue targets.
- Prepare customised quotes and tender responses aligned to client needs.
- Use Salesforce CRM for tracking sales performance, forecasting, and communication.
- Liaise with estimating, production, and customer service teams to ensure project delivery.
- Maintain up-to-date records to align performance with quarterly goals.
Internal Account Manager
Legends Power - CABAC
Seven Hills, NSW
08.2021 - 08.2023
- Managed existing accounts and re-engaged dormant customers through outbound calls.
- Developed tailored account strategies with regional managers and field sales teams.
- Quoted and processed orders using Salesforce and SAP, following up to close deals.
- Negotiated pricing and scoped large opportunities to support project wins.
Customer Service Consultant
Baxter Healthcare Australia
Toongabbie, NSW
05.2020 - 06.2021
- Processed high-volume hospital and healthcare orders, with a focus on service accuracy.
- Resolved issues around product availability, pricing, and complaints.
- Worked closely with logistics teams to ensure timely deliveries.
- (Fixed-Term Contract)
Inbound/Outbound Customer Service Consultant
Unisys Australia
Rhodes, NSW
04.2017 - 12.2019
- Responded to mortgage and banking inquiries with first-call resolution focus.
- Provided onboarding and online banking support for new customers.
- Maintained customer feedback reports and accurate CRM data.
Customer Service & Sales Representative
GE Money Servicing (GE Capital Retail Bank)
Manila, Philippines
08.2009 - 09.2012
- Delivered frontline support for banking products including credit cards and savings.
- Assisted customers in financial hardship with appropriate debt options.
- Investigated billing and account discrepancies, including fraud and disputes.
Education
Undergraduate -
University of San Jose Recoletos
Cebu, Philippines10-1993
Skills
- Business-to-business sales
- Lead acquisition strategies
- Client relationship management
- Proficient in Salesforce CRM
- Quotation processing and order fulfillment
- Negotiation skills for pricing and deals
- Collaborative teamwork across functions
Timeline
Business Development Specialist
Criterion Industries
08.2023 - Current
Internal Account Manager
Legends Power - CABAC
08.2021 - 08.2023
Customer Service Consultant
Baxter Healthcare Australia
05.2020 - 06.2021
Inbound/Outbound Customer Service Consultant
Unisys Australia
04.2017 - 12.2019
Customer Service & Sales Representative
GE Money Servicing (GE Capital Retail Bank)
08.2009 - 09.2012
Undergraduate -
University of San Jose Recoletos
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