Brian Chalmers
Perth,WA
Summary
Self-motivated Store Manager known for willingly taking on various tasks in busy settings. Focuses on boosting customer service through optimal stock levels. Accommodating individual comfortable greeting and assisting customers. Highly attentive to detail in stock and order management, maintaining accuracy in recordkeeping, transportation, and customer service. Strong problem-solving skills to maintain order with expertise in digital recordkeeping.
Overview
19
19
years of professional experience
Work History
Approved Manager
Endeavour Drinks Group
10.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cash handling and Banking reconciliation.
- Stock receiving and accountability
- Promotion displays and ticketing
- Liaise with local authorities including WA Police to insure community values.
Coles Produce Assistant/Store Team Member
Coles Beldon
02.2022 - 09.2022
- Rotated stock to maintain freshness.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Monitored work environment to maintain safety, cleanliness and organization.
- Checked prices and located products for customers.
- Assisted customers with product, promotion and policy information.
- Updated pricing and sales signs to promote merchandise.
- Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items.
- Stocked, rotated and faced products with attention to product quality and expiration dates.
- Opened boxes and stocked products in appropriate sections.
- Greeted customers and offered to help locate produce items.
- Maintained current and accurate inventory with cycle counts and audits.
Liquor Assistant
Liquorland
07.2021 - 02.2022
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Took payment for purchases by cash, credit, debit and personal check and provided correct change.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Gained Approved Managers Licence
BWS Store Manager
Endeavour Drinks
05.2006 - 04.2021
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- All Duties associated with running a busy Liquor Store
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Education
High School Diploma -
Liverpool Patrician Brothers
Liverpool, NSWSkills
- Safe Food Handling
- Verbal and Written Communication
- Product Rotation
- Flexible Schedule
- Inventory Counts
- Product Stocking and Storage
- Customer Service
- Unloading Deliveries
- Product Displays
- Customer service
- Team leadership
- Time management
- Decision-making
Contact
Perth WA
Timeline
Approved Manager
Endeavour Drinks Group
10.2022 - Current
Coles Produce Assistant/Store Team Member
Coles Beldon
02.2022 - 09.2022
Liquor Assistant
Liquorland
07.2021 - 02.2022
BWS Store Manager
Endeavour Drinks
05.2006 - 04.2021
High School Diploma -
Liverpool Patrician Brothers
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