Brian Fletcher
Townsville,QLD
Summary
Transit professional with strong background in passenger transport and route optimization. Known for reliability and adaptability in changing environments. Skilled in communication and problem-solving, fostering team collaboration and achieving timely results.
Well-traveled Bus driver with proven track record of safely and efficiently transporting passengers around city. Extensive knowledge of street layouts and traffic regulations. Stays calm and composed in difficult situations while going extra mile to satisfy customers.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Transit Bus Driver
Trans Aust
Townsville, QLD
08.2020 - Current
- Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
- Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
- Drove bus to safely transport passengers over scheduled routes and authorized stops.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
CSR
Cornetts Supa IGA
Townsville, QLD
01.2017 - 08.2020
- Managed inventory and restocked produce department efficiently.
- Ensured accurate pricing and signage, maintaining compliance with company guidelines and regulations.
- Addressed customer inquiries promptly, providing knowledgeable guidance on product selection and usage recommendations.
- Successfully managed seasonal transitions within the department, offering a diverse range of products yearround.
- Oversaw daily maintenance tasks such as cleaning, trimming, watering plants, ensuring an appealing shopping environment for customers at all times.
- Implemented creative merchandising strategies, resulting in increased sales and profitability.
- Reduced waste and shrinkage by implementing proper inventory management techniques.
- Enhanced customer satisfaction by providing exceptional product quality and freshness.
Driver Specialist
Townsville Taxi's
Townsville, QLD
01.1997 - 01.2017
- Navigated city routes efficiently to minimize travel time.
- Assisted in warehouse operations for streamlined loading and unloading of goods, promoting overall efficiency.
- Increased fuel efficiency by implementing eco-friendly driving techniques and monitoring vehicle usage.
- Developed strong client relationships, addressing any concerns promptly and professionally to foster loyalty and trust.
- Resolved logistical challenges by coordinating closely with other departments, fostering a collaborative work environment.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Maintained vehicle safety with regular inspections and necessary repairs, ensuring optimal performance on the road.
Department Manager
Walters IGA
Townsville, QLD
01.2002 - 01.2005
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Driver Sales Representative
Neverfail Bottled Water
Townsville, QLD
01.1992 - 01.1997
- Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
- Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
- Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
- Collaborated with team members to identify new business opportunities and expand client base.
- Improved route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Assisted in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increased sales by establishing rapport with customers and providing exceptional service during deliveries.
- Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
- Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
- Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
- Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
Education
Level 10 -
Kirwan State High School
Townsville, QLD01.1989
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Clean driving record
- Safety-focused
- Weather condition driving
- Pre-trip inspections
- Defensive driving
- Safety practices
- Problem-solving
- DOT regulations
- Elderly and disabled assistance
- Passenger safety
- Local traffic regulations
- Vehicle inspections
- Commercial driving
- Route navigation
- Vehicle maintenance
- Team collaboration
- Impeccable safety history
Certification
Cert 3 Production/ Logistics
Timeline
Transit Bus Driver
Trans Aust
08.2020 - Current
CSR
Cornetts Supa IGA
01.2017 - 08.2020
Department Manager
Walters IGA
01.2002 - 01.2005
Driver Specialist
Townsville Taxi's
01.1997 - 01.2017
Driver Sales Representative
Neverfail Bottled Water
01.1992 - 01.1997
Level 10 -
Kirwan State High School