Brian Forster
Business Coach
Sydney,NSW
Summary
Experienced Business Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of post-secondary education
16
16
years of professional experience
Work History
Team Leader
Flight Centre Business Travel
Sydney, NSW
04.2017 - 11.2020
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Area Leader
Flight Centre Travel Group
Sydney, NSW
01.2015 - 01.2017
- Promoted branch profitability and sales goal achievement by establishing rigorous daily, weekly and monthly targets.
- Supported management in handling customer influx and providing individuals with tailored experiences, building valuable connections with public and relaying feedback to company leadership.
- Engaged in all steps of customer journey, coaching associates in upholding company values and supporting individualized product selection experience.
Team Leader
Flight Centre Travel Group
Sydney, NSW
04.2004 - 12.2014
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
Education
Certificate III in Tourism - International Retail Travel Sales
09.2002 - 09.2005
Diploma - Retail Management
06.2009 - 06.2011
Diploma - Management
09.2010 - 09.2012
Skills
Complaint resolution
Cash Handling
Account management
Employee Evaluation
Sales expertise
Staff education and training
Client Service
Daily workflow improvement
Performance improvement
Verbal and written communication
Adaptability
Good listening skills
Supervision
Interpersonal Communication
Timeline
Team Leader - Flight Centre Business Travel
04.2017 - 11.2020
Area Leader - Flight Centre Travel Group
01.2015 - 01.2017
Franklyn Scholar - Diploma, Management
09.2010 - 09.2012
Franklyn Scholar - Diploma, Retail Management
06.2009 - 06.2011
Team Leader - Flight Centre Travel Group
04.2004 - 12.2014
Planpower Training Solutions - Certificate III in Tourism , International Retail Travel Sales
09.2002 - 09.2005