BRIAN HIGGINS

• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Increased profit margins by effectively controlling budget and overhead and increased stock turns.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.

• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Negotiated and executed contracts on behalf of department.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Developed high-performing teams by providing clear direction, fostering collaboration, and encouraging professional development.

• Selling and promoting Finance, Insurance products

• Negotiating the terms of a sales agreement and closing sales

• Meeting and exceeding monthly targets and KPI’s

• Reporting to the vehicle Sales Manager on finance applications and approvals

• Meeting customers face to face and holding sales discussions

• Finalising Finance and sales contracts

• Following-up in-bound telephone enquiries, walk in prospects and email enquiries

• Negotiating finance packages with multiple finance lenders

• Accreditations with multiple finance and insurance companies

• Establish and maintain strategic and collaborative working relationships with key internal and external stakeholders

• Increased the Dealership Customer Services Index (CSI) scores to above Regional & National scores

• Achieved monthly sales targets set by the manufacturer

• Conducted inventory control, appraisals of trade-in vehicles, sales training and advertising

• Assisted sales personnel in closing sales as needed for the success of the dealership

• Managed a team of 6 sales people

• Prepared monthly sales reports

• Conducted thorough vehicle walkarounds, highlighting key features to potential buyers and demonstrating value.
• Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
• Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
• Developed strong rapport with customers and created positive impression of business.
• Achieved and exceeded sales targets regularly with a high level of customer satisfaction