Work History
Overview
Accomplishments
Timeline
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Brian Jackson

Brian Jackson

Customer service
Surfers Paradise,QLD

Work History

Guest Service Representative

Village Roadshow Theme Parks
12.2022 - 05.2023
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold hotel standards.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
  • Created welcoming and comfortable environment for guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Handled customer complaints to satisfy and retain guests.

Kitchen Steward

Gold Coast Exhibition And Events Centre
09.2021 - 11.2022
  • Washed utensils, cookware, dishes and trays.
  • Cleaned and maintained floors and walls in kitchen and dishwashing area, reducing falls among staff members.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
  • Drained, stacked and dried items after washing.
  • Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
  • Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
  • Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
  • Assisted servers by providing glassware and utensils to guests.
  • Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
  • Performed housekeeping duties such as dusting, mopping, vacuuming and sanitizing countertops.
  • Assisted in food preparation by blending soups and washing and peeling vegetables.
  • Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

09.2001 - 01.2003
  • 08 AM
  • Sensitive: Personal
  • IMPORTANT
  • LIMITATIONS ON ACCURACY AND USE OF THIS INFORMATION This nationally coordinated criminal history check provides a point in time check about the applicant for an authorised nationally coordinated criminal history check category and purpose
  • Information obtained through this check should not be used for any other purpose
  • The accuracy and quality of information provided in this nationally coordinated criminal history check depends on accurate identification of the applicant which is based on information, including aliases, about the applicant provided in the application and the comprehensiveness of police records
  • While every care has been taken by the Australian Criminal Intelligence Commission ('ACIC') to conduct a search of police information held by it and Australian police agencies that relates to the applicant, this nationally coordinated criminal history check may not include all police information about the applicant
  • Reasons for certain information being excluded from the nationally coordinated criminal history check include the operation of laws that prevent disclosure of certain information, or that the applicant's record is not identified by the search process across the agencies' relevant information holdings
  • This nationally coordinated criminal history Check may contain any of the following information about an applicant: a
  • Charges; b
  • Court convictions; c
  • Findings of guilt with no conviction; d
  • Court appearances; e
  • Good behaviour bonds or other court orders; f
  • Pending matters awaiting court hearing; g
  • Traffic offence history; ('Disclosable Court Outcome')
  • If this nationally coordinated criminal history check contains a Disclosable Court Outcome, the entity submitting the application is required to: a
  • Notify the applicant of the nationally coordinated criminal history check; and b
  • Provide the applicant with a reasonable opportunity to respond to, or validate the information, in the nationally coordinated criminal history check
  • To the extent permitted by law, neither the ACIC nor Australian police agencies accept responsibility or liability for any omission or error in the nationally coordinated criminal history check
  • NATIONALLY COORDINATED CRIMINAL HISTORY CHECK PROCESS
  • The information in this nationally coordinated criminal history check has been obtained according to the following process: (a) the ACIC searches its data holdings for potential matches with the name(s) of the applicant; (b) the ACIC and the relevant Australian police agencies compare name matches with police information held in Australian police records; (c) the relevant Australian police agency identifies any police information held in its police records and releases the information subject to relevant spent convictions, non-disclosure legislation or information release policies; and d) the ACIC provides resulting information to the entity submitting the application.

Overview

22
22
years of professional experience

Accomplishments

  • Nationally Coordinated Criminal History Check Certificate
  • JACKSON, BRIAN STEWART KULATEA
  • Certificate Verification
  • To verify this certificate, go to https://ww1.cvcheck.com/go/Ld5k4T8Ftw and enter this No: 4184109

Timeline

Guest Service Representative

Village Roadshow Theme Parks
12.2022 - 05.2023

Kitchen Steward

Gold Coast Exhibition And Events Centre
09.2021 - 11.2022

09.2001 - 01.2003

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Brian JacksonCustomer service