Summary
Overview
Work History
Education
Skills
Timeline
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Brian Jackson

Condell Park,NSW

Summary

Adept at managing high-stress situations, I excelled in coordinating timely deliveries and ensuring exceptional customer service at Australiawide Towing. Skilled in dispatch software and prioritizing calls, my proactive approach improved data tracking and fostered professional relationships, significantly enhancing operational efficiency and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Dispatcher

Telstra

Plant Operator

Hymix

Road Sweeper Driver

Hydrawash
12.2016 - Current
  • Enabled smoother operations through prompt communication with supervisors regarding completed tasks or outstanding issues.
  • Adhered to relevant safety protocols while using manual or motorized sweeping tools for effective results.
  • Streamlined task completion by effectively prioritizing assigned areas based on traffic patterns and usage schedules.
  • Provided excellent customer service while interacting with facility visitors during daily duties as a sweeper.

Dispatcher

Shirewide Towing
09.2013 - 12.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.

Dispatcher

Australiawide Towing
09.2013 - 12.2014
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

Education

School Certificate -

Bass High School
Bass Hill, NSW

Skills

  • Customer service
  • Dispatch software
  • Dispatching procedures
  • Prioritizing calls
  • Schedule coordination
  • Customer relationship management

Timeline

Road Sweeper Driver

Hydrawash
12.2016 - Current

Dispatcher

Shirewide Towing
09.2013 - 12.2016

Dispatcher

Australiawide Towing
09.2013 - 12.2014

Dispatcher

Telstra

Plant Operator

Hymix

School Certificate -

Bass High School

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Brian Jackson