Hung Anh (Brian) Le
Brisbane,QLD
Summary
Energetic Front of House Staff Member known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and time management, ensuring smooth operation during peak hours. Excel in communication, adaptability, and teamwork, contributing positively to guest experiences and operational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
The Star Brisbane
Brisbane, QLD
06.2022 - 07.2024
- Processed customer payments accurately and efficiently.
- Informed customers of daily specials and promotions available at the restaurant.
- Provided exceptional customer service to ensure satisfaction.
- Verified that alcoholic beverages were served only to those 21 years of age or older.
- Checked order accuracy before delivering to tables.
- Adhered to company policies regarding dress code, break times.
- Resolved customer complaints promptly and professionally.
- Monitored dining room activity to ensure all guests had a positive experience.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Collaborated with team to deliver timely service of items.
Spa Guest Service Agent
Sứ Spa Nha Trang
Nha Trang, Khanh Hoa, Vietnam
02.2021 - 01.2022
- Greeted guests with a friendly and welcoming attitude.
- Verified accuracy of billing statements before presenting them to guests for payment processing.
- Maintained accurate records of customer visits and transactions utilizing computerized system.
- Provided feedback on product performance to management team when requested by customers or staff members.
- Processed daily sales reports to track inventory levels of products and supplies.
- Assigned tasks to Spa Associates as needed while monitoring their progress throughout the day.
- Developed relationships with clients to ensure repeat business by providing excellent customer service.
Education
Bachelor of Business - Marketing
Queensland University of Technology
Brisbane, QLDSkills
- Training and mentoring
- Payment Processing
- Point of sale systems
- Social Media
- Menu knowledge
- Wine Knowledge
- Stock management
- Multilingual
- Phone Etiquette
- Table Setting
- Professional Appearance
- Handling Complaints
- Safe alcohol service
- Garnish preparation
- Knowledge of spirits
- Team leadership abilities
- Sales Promotion
Languages
Vietnamese
Native/ Bilingual
English
Full Professional
Certification
- RSA
Timeline
Front of House Staff Member
The Star Brisbane
06.2022 - 07.2024
Spa Guest Service Agent
Sứ Spa Nha Trang
02.2021 - 01.2022
Bachelor of Business - Marketing
Queensland University of Technology
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