Brian Mathias
Efate,Port Vila
Summary
My name is Brian Mathias. I am energetic, self motivated and successfully keen at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture and empowered to contribute to company's success.
Overview
4
4
years of professional experience
Work History
IT Customer Service Representative(Supervisor)
Computer World
Port Vila, Vanuatu
11.2023 - 05.2024
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Assisted customers with order placement, returns, exchanges, and refunds.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Adhered to all safety regulations in the store environment.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Consistently met daily performance goals set by management team members.
- Established positive relationships with customers through effective communication techniques.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Maintained positive working relationship with fellow staff and management.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Phytosanitary Inspector & Reject Analysist
CAJ Van der Voort
Roxburgh, Central Otago
03.2020 - 09.2023
- (Quality Control)
- Phytosanitary Inspection and a working knowledge of law, procedures and requirements as prescribed by the Ministry of Primary Industries(MPI)
- Quality Control analytical skill in respect to pests and fruit diseases, these being an international export requirenment, including the identification of defects and reject fruit, BRIX testing and skills related to assesssing mould and water core in apples.
- Relevant IT skills and competency in undertaking data entry and reports of QC.
- Training of new members of QC team.
Supervisor
Family Catering Business
, Port Vila
2017 - 2019
- Directed and supervised team of employees in daily operations.
- Performed inventory checks to ensure sufficient stock levels for all products.
- Handling of cash and Banking.
Education
100 Level Degree Program - Communication, Information Literacy & Law
University of The South Pacific Emalus Campus
Port VilaPreliminary Studies - Arts
Tebakor College
Port VilaFoundation Studies - Arts
Tebakor College
Port VilaCertificate of Completion in Financial Literacy. Certificate of Completion in Customer Service And Salesmanship. -
Second Chance Learning Program
NZ Apples And Pears Competency Assessment Cert
NZ Apples And Pears Online Training And Assessment
Skills
- Excellent written and verbal communication skills
- Confident in speaking with management and communicating with workmates and people around the workplace
- Confident in speaking openly
- Excellent time management skills and the ability to prioritize work
- Attention to work and problem solving
- Experience in a customer focused, commercial environment
- Working knowledge of office equipment, like printers and computer
- Able to provide analytical report and administration support to senior manager and other senior workmates
- Strong organizational skills with the ability to multi-task
- Proficiency knowledge in Microsoft Office suite- Word, Excel and PowerPoint
- Experience in using computer perfectly
- Competent with emails and database
- Proficiency knowledge in MS Office, MS Excel and MS PowerPoint
- Familiar with promoting the business
- Advertisement and persuasive skills
- Interpersonal interaction-the one-on-one meetings, telephone calls and networking-that you engage in with prospects and customers
- Ability to drive with a valid driving license
- Valid Forklift operator license
Interests
Sports, Socializing and learning
Languages
- Able to speak and communicate in both English and Bislama.(written and verbal)
Timeline
IT Customer Service Representative(Supervisor)
Computer World
11.2023 - 05.2024
Phytosanitary Inspector & Reject Analysist
CAJ Van der Voort
03.2020 - 09.2023
Supervisor
Family Catering Business
2017 - 2019
100 Level Degree Program - Communication, Information Literacy & Law
University of The South Pacific Emalus Campus
Preliminary Studies - Arts
Tebakor College
Foundation Studies - Arts
Tebakor College
Certificate of Completion in Financial Literacy. Certificate of Completion in Customer Service And Salesmanship. -
Second Chance Learning Program
NZ Apples And Pears Competency Assessment Cert
NZ Apples And Pears Online Training And Assessment