Brian McDonald
Perth,WA
Summary
Proven leader at Woolworths, adept in store operations and stock management, I enhanced customer satisfaction and streamlined inventory processes. My strategic recruitment and relationship building skills led to a motivated team, achieving significant performance improvements. Skilled in forecasting, I consistently met and exceeded operational goals, ensuring compliance and high-quality service.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
woolworths Joondalup
Perth, WA
08.2024 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Assistant Store Manager
woolworths Carramar
Perth, WA
05.2022 - 08.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Ensured compliance with all safety regulations throughout the store premises.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Assistant Store Manager
woolworths Clarkson
Perth, WA
01.2022 - 05.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- This was an interim post whilst ASM was on maternity leave.
Assistant Store Manager
woolworths Carnarvon
Perth, WA
01.2020 - 01.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Grocery Manager
woolworths Currambine
Perth, WA
07.2018 - 01.2020
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Monitored inventory levels and stock shelves with new merchandise.
- Maintained cleanliness of store by delegating tasks to the cleaning crew.
- Resolved customer complaints in a courteous and professional manner.
- Conducted weekly meetings with staff members to discuss performance goals.
- Ensured compliance with all health, safety, and sanitation regulations.
- Provided feedback on employee performance reviews during annual evaluations.
- Recruited, hired, trained, evaluated, disciplined, coached, and mentored employees.
Fresh service Manager
woolworths Currambine
Perth, WA
01.2017 - 07.2018
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to services provided.
- Reviewed inventory levels and ordered supplies to keep products in stock.
Night Fill Manager
woolworths Currambine
Perth, WA
07.2015 - 01.2017
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premise
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached, mentored and trained team members in order to improve their job performance.
Education
High School Diploma -
Campion High School
Liverpool, England06-1990
Skills
- Stock management
- Customer experience
- Inventory counting
- Store operations
- Goals and performance
- Relationship building and management
- Operations
- Recruitment
- Forecasting
Affiliations
- Soccer referee each weekend
- Enjoy running
Timeline
Assistant Store Manager
woolworths Joondalup
08.2024 - Current
Assistant Store Manager
woolworths Carramar
05.2022 - 08.2024
Assistant Store Manager
woolworths Clarkson
01.2022 - 05.2022
Assistant Store Manager
woolworths Carnarvon
01.2020 - 01.2022
Grocery Manager
woolworths Currambine
07.2018 - 01.2020
Fresh service Manager
woolworths Currambine
01.2017 - 07.2018
Night Fill Manager
woolworths Currambine
07.2015 - 01.2017
High School Diploma -
Campion High School