Brian Mendoza
Lithgow,NSW
Summary
Proven team collaborator and efficient multitasker, with a track record of enhancing customer satisfaction and operational efficiency at Coles Supermarket. Skilled in package handling and exceptional customer service, demonstrated through effective problem-solving and attention to detail, significantly improving team productivity and service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Assistant
Access
11.2024 - 01.2025
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
Fruit Picker
Family Business
03.2024 - 04.2024
- Picked and arranged fruit following specified instructions.
- Harvested high volumes of ripe, quality fruits from fields and orchards.
- Enhanced fruit quality by carefully selecting ripe and undamaged produce during harvesting.
- Removed and discarded damaged fruits to improve harvest quality.
Dairy Stocker
Coles Supermarket
06.2022 - 02.2024
- Maintained high safety standards by complying with guidelines for dairy storage and handling procedures.
- Unloaded arriving product stock and moved to store display areas.
- Reduced product spoilage through careful monitoring of expiration dates and rotation practices.
- Demonstrated strong attention to detail when checking product packaging for damage or tampering before placing items on shelves.
Meat Packer
Coles Supermarket
06.2022 - 02.2024
- Packaged and attached labeling to various meat selections.
- Inspected meat to perform quality assurance checks.
- Checked use by and expiry dates and acted accordingly to dispose or to mark down products.
Fresh Produce Team Member
Coles Supermarket
06.2022 - 02.2024
- Enhanced customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Ensured product freshness, conducting regular quality checks and promptly removing any subpar items.
- Increased overall team efficiency through effective communication with coworkers during peak hours and busy shifts.
- Collaborated with team members to efficiently stock shelves, rotate products, and maintain adequate inventory levels.
Customer Service Representative
Coles Supermarket
06.2022 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Night Shift Filler
Coles Supermarket
08.2021 - 02.2024
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
Farmer
Family Business
02.2019 - 02.2021
- Assisted in maintaining and repairing various farming equipment.
- Assisted in proper storage of crops, fertilizers and materials used in agricultural production.
- Helped store and look after supplies and equipment such as seed, farm machinery, and livestock.
- Improved overall farm efficiency with the adoption of modern agricultural technology and equipment.
Education
Certificate II - Year 10
Parkes High School
Parkes, NSW12.2022
Skills
- Package handling
- Safety awareness
- Warehouse operations
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Efficiency and time management
- Multitasking Abilities
- Loading and unloading
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Ability to lift 50 pounds
- Order picking and processing
Certification
White Card
Working at Heights
Confined Spaces
First Aid
Timeline
Delivery Assistant
Access
11.2024 - 01.2025
Fruit Picker
Family Business
03.2024 - 04.2024
Dairy Stocker
Coles Supermarket
06.2022 - 02.2024
Meat Packer
Coles Supermarket
06.2022 - 02.2024
Fresh Produce Team Member
Coles Supermarket
06.2022 - 02.2024
Customer Service Representative
Coles Supermarket
06.2022 - 02.2024
Night Shift Filler
Coles Supermarket
08.2021 - 02.2024
Farmer
Family Business
02.2019 - 02.2021
Certificate II - Year 10
Parkes High School
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