Brian Micchael
Chelsea,VIC
Summary
Professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Career Peritoneal Dialysis
Career
03.2011 - 03.2018
- Assisted patients in achieving optimal health outcomes by conducting thorough assessments and adjusting care plans as needed.
- Monitoring Fluid Restrictions, Blood Pressure and Weight Gain
- Recording of Stats & Figures
- Catheter Dressing Procedure
- Home Based Treatment for up to 10+ hours per day.
Personal Carer
Co- Baxtern
07.2010 - 07.2011
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Monthly Stock Take
- Cassette, Dialysis Bags, Mini Caps, Dressings
Print Operator
Salmat Business Force Pty Limited
04.2004 - 02.2010
- Efficiently managed print jobs for timely completion, prioritizing tasks based on deadlines and client requirements.
- Operating Xerox machines – 4635 and EPS 180
- Operating OCE continuous printer
- Reconciling Figures into VTM
Operator Print Systems
ANZ Banking Group
10.1996 - 12.2004
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Process and print customer internal department reports, customer letters, cheques and statements.
- Ensure all production figures are entered into the MIS System.
- Schedule production runs for printing in order of critical nature to me Service Level Agreements
- Report and escalate satisfactory outcomes
Administration Assistant
Chelsea Primary School
10.1996 - 12.1996
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Cash Handling and Banking
- Recorded expenses and maintained accounting records.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Science - Certificate III Individual Support Disability
Alffie Training Organisation
Melbourne, VIC09-2021
Associate Diploma in Technology
Frankston College of TAFE
11-1993
Skills
- Self-Motivated
- Professional customer service
- Patient confidentiality
- Career counselling
- Healthcare customer service
- Client relationship building
- Problem-solving skills
- Patient safety
Timeline
Career Peritoneal Dialysis
Career
03.2011 - 03.2018
Personal Carer
Co- Baxtern
07.2010 - 07.2011
Print Operator
Salmat Business Force Pty Limited
04.2004 - 02.2010
Operator Print Systems
ANZ Banking Group
10.1996 - 12.2004
Administration Assistant
Chelsea Primary School
10.1996 - 12.1996
Associate of Science - Certificate III Individual Support Disability
Alffie Training Organisation
Associate Diploma in Technology
Frankston College of TAFE
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