Brian Milligan

Support service business managing the Coscto demonstration program.

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Directed sales support staff in administrative tasks to help account managers drive sales
• Resolved complex problems to positively impact sales and business direction.
• Complied with policies and quality standards to maintain consistency in quality of services.

• Built strong relationships with key decision-makers at the executive level within national accounts organizations.
• Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
• Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.

• Scheduled and attended meetings with client.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
• Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations.
• Collaborated with finance department on invoicing accuracy for services.
• Developed new employees and on-going performance assessment of current employees
• Compiled and analyse data approaches to improve sales and performance.

• Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
• Negotiated purchase prices and explained sales, warranty, and optional products.
• Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
• Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
• Greeted customers on lot and in showroom to answer questions about brand and available inventory.

• Built relationships with clients to establish new contracts.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Implemented systems and procedures to increase sales.
• Managed accounts to retain existing relationships and grow share of business.
• Managed and analyzed budgets, P&L, balance sheets and sales reports.

• Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Met with customers to give sales presentations, negotiate sales and promote services.
• Exceeded targets by building, directing, and motivating high-performing sales team.
• Managed national sales programs, supervised 18 sales representatives and evaluated KPIs for promotional opportunities.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Liaised with marketing and product development departments to maintain brand consistency.
• Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
• Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
• Trained and developed exceptional sales leaders.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new sales staff to fulfill business requirements.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning
• Implemented systems and procedures to increase sales
• Managed accounts to retain existing relationships and grow share of business

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
• Met with clients, delivering presentations, and educating on product and service features and offerings
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Collaborated with upper management to implement continuous improvements and exceed team goals
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
• Compiled and analyzed data to determine approaches to improve sales and performance

• Delivering high standard of sales and marketing support, with extensive after-sales service
• Customer service and liaison, building strong working relationships with key stakeholders.
• Resolving complaints and enquiries
• Data entry and database management, maintaining meticulous records.