Brian Moro
Mascot,NSW
Summary
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Overview
16
16
years of professional experience
Work History
Senior Dealer Principal
Autosports
Sydney, NSW
10.2018 - 07.2024
- Directed and supervised staff performance.
- Participated in recruiting, hiring employees, and conducting performance evaluations.
- Assisted in resolving employee issues quickly and efficiently while upholding company policy standards.
- Monitored sales performance of department managers to ensure goals were met.
- Ensured compliance with all state and federal regulations governing automotive dealerships.
- Analyzed market trends to determine appropriate pricing strategies for vehicles sold by the dealership.
- Managed the hiring, training, scheduling, and evaluation of staff members.
- Resolved customer disputes in a timely manner while maintaining positive relationships with customers.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Conducted monthly meetings with staff to review objectives and discuss areas of improvement.
- Trained, managed and motivated employees to promote professional skill development.
- Identified opportunities for cost savings throughout the dealership's operations.
- Created and maintained budgets, forecasts, and financial statements.
- Established marketing campaigns to promote vehicle sales events at the dealership.
- Reviewed inventory levels regularly to maintain optimal stock levels necessary for successful sales operations.
- Delegated work to staff, setting priorities and goals.
- Collaborated with other dealer principals in order to share best practices across dealerships.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Advised General Manager on best practices for improving operational efficiency.
- Developed and implemented strategic plans for dealership operations.
- Worked effectively in team environments to make the workplace more productive.
Dealer Principal
Autosports
Sydney, NSW
06.2008 - 05.2015
- Managed the hiring, training, scheduling, and evaluation of staff members.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established marketing campaigns to promote vehicle sales events at the dealership.
- Reviewed inventory levels regularly to maintain optimal stock levels necessary for successful sales operations.
- Resolved customer disputes in a timely manner while maintaining positive relationships with customers.
- Performed regular audits of financial records within the dealership's accounting system.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Mentored newly hired staff in upselling techniques to improve sales.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Identified opportunities for cost savings throughout the dealership's operations.
- Supported long-term business strategies, generating guest relations feedback for process improvements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Management Operations - Dealership Dealer Principal Course
Deloitte
Sydney12-2009
Skills
- Sales performance management
- Staff training
- Regulatory compliance
- Market analysis
- Budget creation
- Customer relations
- Inventory management
- Strategic planning
- Cost reduction
- Operational efficiency
- Exceptional decision making
- Relationship building
- Sales and marketing acumen
- Team leadership and management
- Administrative documentation
- Sales forecasting
- Profit maximization
- Succession planning
Accomplishments
Multi Audi Dealer of the Year Awards Major Metro & Metro
Volvo Dealer of the Year 2023 Major Metro
Timeline
Senior Dealer Principal
Autosports
10.2018 - 07.2024
Dealer Principal
Autosports
06.2008 - 05.2015
Management Operations - Dealership Dealer Principal Course
Deloitte
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